The room, the grounds and the service is all 5 star. - Nobu Ryokan Malibu - Trade Reservations
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🙂 4/5 - The room, the grounds and the service is all 5 star.
By 👻 @Rachel G., 10/22/2018 3:00 am
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Everything was great and would come back.Yet It's a new property so they do have a lot of small areas that can be improved upon. It was an anniversary trip and most hotels would delivery a small surprise like chocolate strawberries ect. Yet it was only mentioned briefly at check in.The welcome amenity was a nice fruit plate & tea.*The next day I ordered a fruit plate from room service and it wasn't anything special.* The welcome amenity fruitplate was better then the $18 fruit plate I ordered. Make a wonderful fruit plate each time. Make it look like or better then the first fruit plate.*The mini bar snacks, were nothing special and the full sized items are nice in concept .Having full sized chocolate bars & they were not restocked every time. We were staying there only two nights. If it's to expensive for the hotel to keep the items stocked. Take out the full sized items!People want to take a bite of a special chocolate and enjoy it be done and decide to enjoy another.Not to open up a full size chocolate bar and have it laying around wrap it up and eat more of it later. It was actually very unfortunate because I really enjoy chocolate.The selection wasn't good. *I suggest getting smaller and specialty items that fit the theme of the environment and are easier to restock. I ended up taking all of the chocolate bars and giving them to a group of kids on the beach.We liked the types of mixed nuts and that was the best item in the mini bar.I would recommend delivering a smaller bowl of fresh fruit once a day rather than the mini bar snacks. Have unique refined items that people can enjoy eating...That incorporate miso, sesame, ginger, green tea ect or things from that come from the LA area. Instead it was Dean and Deluca, some people might like the brand but it's not a product line I would choose. Bake Green Tea Cookies!The beverages were nice in the room and stocked nicely.The service and staff was truly great and made the stay memorable and succeeded!I didn't enjoy the reservation process. If you have questions it's lot of back and forth and not answering the entirety of the question. I had to spend more time getting answers. I even said I'm sorry for bothering her to answer these questions & she didn't deny, my bothering her. They are a little over confident in their hotel product. She referenced surprises that had to be a surprise! To avoid giving info.Little information in the iPad on the menu Items.I highly recommend the fallowing items. The Nobu French Toast, excellent/satisfying, The Popovers filled me up nicely the butter tasty. The Salmon Skin roll, was more flavorful then the house roll, the crab roll and so on.Get The Salon skin roll.We enjoyed the in-room dining far more then at the Nobu restaurant, see my review on that place. We ate the Nobu restaurant for each meal and it really effected the experience of the trip. The hotel made up for the short comings of the actual Nobu restaurant.When places under deliver, people stop "trusting" what the restaurant is going to deliver. Always ask what an item cost because you'll find out a fruit plate for desert at Nobu, is not listed on the menu and is price $4 higher then every desert on the menu... these deserts have ice-cream, baked goods and some of them include a little fruit but the standard fruit plate isn't the same price as these listed deserts ...IT'S MORE and no one informs you. Suggest getting a on menu desert.Luckily the hotel generously offered make me another and that took the sting out of being disappointed by the restaurant over and over mostly by the customer service. .The Nobu Ryokan really was great and the breakfast I had truly was wonderful. I would have ordered more.*All I can say is over deliverer and people will order more and more because they can "trust" they'll enjoy it. Deliver less and maybe in the short term you'll make quick profit but in the long term you'll loose the "trust of the customer" and they may become less likely to order or less likely to experiment with the items of the order.*Also I was asking Janelle about Nobu's Ice cream sandwich she was telling me the another style desert was the Ice cream cookie sandwich item & seemed certain that it was. Luckily I checked myself and we found out it's at dinner only. I can tell Janelle was a manager because she wasn't as " friendly" as others!Finally at check out...The room service wasn't itemized and was messy and disorganized to review for accuracy. Fix these problems, information should be clear and easy to access. Refining information doesn't mean to not include it. Making information simple is answering the top 5 questions people ask before they have to ask. Excellent overall two night visit probably 80/100 overall. The nice room& great service made up for details that were lacking Happy to help contact for specific questions!
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