Mixed Visit still a good hotel. - NOMO SOHO New York - Trade Reservations
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😒 3/5 - Mixed Visit still a good hotel.
By 👻 @Stuart B, 03/12/2022 3:00 am
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My second visit to the hotel was really looking forward to returning and emailed twice before arrival to request a high floor room. No response from either email. Checked in 5pm guess what lowest floor no views. Girl checking us in quite rude not her problem we were told and advised to check next day. Not the best of starts.
Sofa bed not made up in room. Went back to reception and asked why. Told you didn’t ask for it to be made up. Bizarre when we’re staying with a 14 year old where do you think he’s sleeping ?
Anyway to the positives -
New bar at back of hotel is a nice touch great drinks.
Meal at restaurant was superb.
Issue with my taxi booking to airport that was resolved very quickly by front of house staff.
Room still great size for NYC.
Checked by credit card on return to the UK over $700 of charges that were not ours. A quick call to the hotel and this was resolved and refunded in a matter of hours.
Would I return ? Probably as more positives than negatives but please sharpen up pre arrival requests.
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