Stayed here 5 nights, was beautiful walking in very nice - NOMO SOHO New York - Trade Reservations
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🤮 1/5 - Stayed here 5 nights, was beautiful walking in very nice
By 👻 @Melina S., 02/28/2024 3:00 am
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Stayed here 5 nights, was beautiful walking in very nice staff on the opening floor, when getting to my room the bed frame was peeling, the light next to the bed was broken, the shower handle was faulty, and the corners of the bathroom were dusty and looked yellow. When it came time for checkout at the end of our stay we were handed our bill as we were walking out the door just to look at it on our way to the airport and see we were slammed with a $500 BOGUS smoking charge. we in fact did not smoke. After traveling back home, went and called nomo soho and asked them why we were charged with this fee when we did not smoke. they said they would send over a smoking report "when the detector triggered" and it said between 3:15-3:25 am. and that was the single and only time it "triggered". i was dead asleep. I told them i do not want to be charged with this fee as it's incorrect and they wouldn't do anything about it. I always called with respect and a good attitude and i was met with complete disrespect from the manager who lectured me and treated me like a child. I wish i read the reviews on this hotel before booking. STAY AWAY FROM THIS HOTEL
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