The best rating I could give this place is a 2. - Oxford Exchange Tampa - Buy Reservations
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🤢 2/5 - The best rating I could give this place is a 2.
By 👻 @Patricia B., 03/17/2024 3:00 am
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I wanted to love this place because of how cute it is and on a previous visit at Christmas time it was such good food. However our experience today was awful. I tried everything I could to ensure we would have an amazing experience on St Patrick's Day with my family. We made our reservation back in January. The system would not let us book a reservation for our large party. We called the restaurant to ask how we could fix this. We were told in January to make two reservations and the restaurant would at the very least seat us next to one another. They also told us to put a very specific note in the reservation - which we did. We also went so far as to call early this morning before our reservation to ensure yet again we would be seated near each other. Upon arriving at the restaurant we explained yet again we were the same party just split into two reservations. The manager assured me she had both reservations and could seat us right away. I asked if we would be near one another and her response was "don't worry we've got you." As we walked to the tables we were nowhere near one another. Literally separated by 5 tables. I couldn't see the other part of our party unless I sat sideways. When I asked the manager why she didn't seat us next to one another (there were empty tables in another part of the restaurant that were next to one another). Her response was to tell me "we cannot guarantee being seated together we only have enough space for larger parties." I said "I understand we can't be seated together but we asked to be near one another. Not across the room." Again I was informed they don't make guarantees to seat us together and because it is a holiday they did the best they could. Except they did not do the best they could because her next response was to "unseat us" have us wait until a larger table opened and then "reseat" us. Excuse me. One of the larger parties had begun leaving and she offered to clear that table and allow us to sit there... that should have been the first offer to us - wait a few minutes instead of immediately seat us separately across the room from one another. When I expressed this she again repeated they do not guarantee seating parties together. So in other words it's all our fault even though we did everything we could to ensure two tables near one another - the notes reflected exactly what we were told to write in them, the phone call we made we were told they would put us at adjacent tables, and when I walked up I was told she had us not to worry. Issue number 2 - the wait staff was slow and more interested in helping other tables than us. We had to ask if we could order food. The separated table ordered food way before us. Issue number 3 - the food was sub par today. As I said at Christmas time (another holiday mind you) the food was amazing for Sunday brunch. Today the food was bland, the cheese grits had no flavor, and the breakfast potatoes were over cooked. Don't waste hundreds on this place for subpar food, slow service, and being told it's your fault they cannot accommodate you when you did exactly as instructed.
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