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🤢 2/5 - poor management decisions ruin a good thing
By 👻 @Mike V, 08/20/2023 3:00 am
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I have been going to this restaurants for several years and it has always been one of my favorites. Well apparently there is new management and they have made changes that don't make sense when you have something going good. It started off when the server told us - sorry we are out of oysters, snapper, pork chop, and prime rib. Are you kidding me - a Saturday night and out of the most popular dishes. Then when reviewing the menu I notice that they changed the description of the fried oysters presentation. Even though they were out I asked about the change and the server told us that it was a management decision which she did not know why as it was one of the most popular dishes and also my favorite. So we ordered and when the Caesar salad arrived we noticed it was different. Again we asked why the change and the server said it was to cut cost. Again why when it was so successful and popular before? Then when our entrees arrived I tasted the mashed potatoes and coleslaw and it didn't taste the same and not as good. Again I asked the server and she told us that they changed the way they made it and added cabbage to the mashed potatoes to cut cost. How disappointing. You would have thought with the big price increases they just did with the menu that would cover any cost issues if there were any ( actually being in the food service business pricing has gone down the last several months). Very disappointing and some very poor business decisions by the owner Hillstone restaurant Group, which will certainly change my opinion about this restaurant
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