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Latest Reviews On Yelp
10 Reviews
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This review is not about the food, it is totally about the
This review is not about the food, it is totally about the lack of customer service. I walked in to buy a soda. There was a person at the cash register getting ready to pay for her order. There was another person putting together an order over by the food. I knew that I had a very short transaction and I patiently waited for what I thought was my turn. While I was waiting, the person by the food finished her order and was waiting behind me. The cashier then motioned the Redon behind me to move in front of me. That started my annoyance. When I was finally asked what I needed, I asked for a small soda. There were 4 cups sizes displayed by the register. The cashier reached for the 2nd smallest cup. I repeated that I wanted the smallest cup. I was told that those cups were only for people asking for water. I was given the other cup and then I paid. This was wrong on many levels. First of all, there were less than. Handful of customers eating there at that time. When my order was finally taken, there was no one behind me. This 'power trip' displayed by the cashier was rude and spiteful. I have been in many other Panda Expresses where the people were cordial, helpful and kind. This was not one of them. Bottom line is that I shall not return
Be the first to ReplyHonestly, just a very disappointing service overall.
I came here expecting the same quality I get to go to locations, however, my pick up order took 45 minutes longer than when they told me it would be ready. They did not have anything ready to go at 11:30 AM on a weekday. Majorly, disappointing experience. On top of that, the teriyaki chicken was raw!
Be the first to ReplyI just found A PIECE OF GLASS IN MY FOOD!! I cannot believe
I just found A PIECE OF GLASS IN MY FOOD!! I cannot believe this! How in the world does something like that happen?!??
Be the first to ReplyWorst food experience at a Panda.
The orange chicken bowl did not contain much chicken and the chicken had a chewy/gummy flavor like it was old. I wasn't able to eat it. Service was great, my order was ready immediately and they employee that helped me was very efficient and nice. So 5 stars for service but my food was 1 star.
Be the first to ReplyThe food is great here but can management please start
The food is great here but can management please start telling these employees to stop trying to close so early??? It's literally 40 minutes before closing and they are already almost close. The line comes in and everything is going to take 20-40 minutes to be done. So of course people turn away and leave if they don't want to wait. It's currently 9:04 and the manager or whoever is in charged looks super annoyed when people won't just take what they have left which is nothing. Why not just close the business at 8:30pm if that's the case. Why have closing time be 9:30 if you aren't going to have food???
Be the first to ReplyThis isn't so much a complaint about this location as it is
This isn't so much a complaint about this location as it is a few complaints about changes I've noticed coming down from corporate, starting with the fact that they don't answer their own 800 number for feedback, so here I am on Yelp. I used to love Panda Express and still find the food to be quite tasty. However, the first complaint I have is about the size of their styrafoam boxes that got noticeably smaller well before the pandemic hit. Yet the cost increased. Costs more for less. While I'm grateful that most employees continue to fill up the box, it's still a much smaller box. I found myself coming to Panda Express less frequently because of this, despite any cravings I may have. Well, apparently one of the things that changed during the pandemic is that they stopped offering samples. I didn't learn that until today (which for the record is the 26th of April 2023). I usually get the same items when I go until today, when I saw both the Sesame Chicken and Black Pepper Chicken. When I asked for a sample, the girl behind the counter bluntly stated they didn't have samples available and gave no further explanation. I ended up calling the location of Fletcher Parkway in El Cajon (that didn't answer their phone) and then the Santee location (which thankfully did) and learned from an employee named Jesus that this came from corporate during Covid. (Thank you, Jesus, you were the ONLY employee that was helpful today.) I decided to call the corporate office to inquire as to why they're still following this now clearly well outdated protocol. Again, we're now in the year 2023, a full three years since the pandemic first hit. I stayed on hold only for the phone to disconnect. I'm not sure what happened to Panda Express, they used to be so much better than this. I guess they got to used to taking their customer base for granted. Suggestion: Try a more locally owned Chinese food restaurant that isn't a chain. I think Lucky Chinese food only had the two locations in Santee. Substantially better service and more value for the money.
Be the first to ReplyI did a pick up order at this location and they were so
I did a pick up order at this location and they were so busy the girl didn't give me my full order. I called the next day and was told to call back so I did the next day and was told they watched the cameras and she gave me the full order. Which is impossible because I was standing right in front of her and saw what she put in the bag. She had another white styrofoam box in front of her that she did not place in my bag. They basically said I lied over $10. I've had orders wrong here before, but this was a 12 piece item I never got. Based on other reviews the service here is not good and they are too rushed.
Be the first to ReplyYou have your food that is old food I am not going to older
You have your food that is old food I am not going to older food there anymore I don't know
Be the first to ReplyTheir Chinese food is always consistently great.
We've gone to a couple of Chinese restaurants and always felt the food was not only better and cost much less at Panda Express.
Be the first to ReplyOooooooh girl, whoever was the chef tonight is CRUSHIN it.
Otherwise they're usually on point but this bejing beef is the tits
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