Pavillon Henri IV Saint-Germain-en-Laye Tripadvisor Reviews - Pavillon Henri IV Saint-Germain-en-Laye - Trade Reservations
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Pavillon Henri IV Saint-Germain-en-Laye Tripadvisor Reviews
Latest Reviews On Tripadvisor
2 Reviews
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Great location for a family festive trip to Paris
After arriving late in the evening we were provided with the most amazing room for a family of 4. Couple of extra beds for the kids and the most amazing view of Paris. All of the staff were really helpful especially the manager who was really friendly as where his two lovely dogs who the kids loved. The room was cleaned spotlessly daily. We felt the staff couldn’t have done more including opening the bar for us a couple of times when needed. The location was great for both the Centre of town and the RER, which was about 30 mins from the center of Paris. The hotel was very festive with Christmas trees in reception and wreaths on all of the room. Can’t wait to return with the rest of the family.
Be the first to ReplyLovely building but the service could’ve been better.
Checked in at the end of June for 3 nights but decided to leave the very next day as the AC in the room wasn’t working, the replacement fan brought by staff and left in the room didn’t work either, they hadn’t even bothered to plug it in and check. Finally got one that did. Despite calling ahead about our arrival time the room still wasn’t ready for another 30 mins after we arrived in the evening.The floor has been recently painted and the room should never have been let out till the smell of paint had cleared away. There were no dinner reservations available for residents due to a wedding. Breakfast was supposed to finish at 10am but the scrambled eggs had finished by 9.30 and the staff response was a shrug of the shoulders. On the plus side, the receptionist who checked us in did not charge us for the breakfast! Overall, I’m glad I moved to another property. Did leave all this feedback with the staff upon departure - let’s hope they improve as it is a nice property.
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