Great looking hotel. - Pendry San Diego - Trade Reservations
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🤮 1/5 - Great looking hotel.
By 👻 @Mike O., 11/17/2022 3:00 am
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Nice accommodations, but ironically not very 'accommodating' staff. Had to stay one more night in San Diego for business. Read about this hotel, showed up to book on spot. The manager said if I book through Amex luxury hotels that I'll get perk of later check out and $100 credit. Suggested to book in computer downstairs. I did. Problem on my end was that I accidentally booked the suggested date on Amex website - the night following - instead of the day of. Found this out the error at the front desk. They said Amex being third party could cancel and change. Amex cannot bc I signed my life away with a checkbox that I didn't read.So far all of my fault, right? YesButAfter the frustrating hassle of Amex getting nowhere, I kindly explained to the front desk manager again of the snafu. I asked if there was literally anyway to switch the nights on his end. nope! Okay, fine, I don't get the program, but knowing that I have in fact booked for a night following, alway he can give me this night for free as a swap. 'No'. No 'I'm sorry, let me see what else I can do'. No expression, no explanation. The man was a cyborg. And he's a manager? How about a room upgrade? A credit? Literally ANYTHING that he can think of as a manager to keep a customer (not to be 'that guy' but I'm a television executive that books crews for long stays areas for very long shoots WHICH IS WHY IM SCOUTING this location). The guy was emotionless. Lacked any sort of problem handling. It was strange. So I guess I mimic the rest of these one stars when I say staff isn't reflecting stellar in the hospitality business. Definitely not bringing my film crew to stay here in an extended stay with this kind of 'accommodating' . There's always something that can be done. The something here was outright apathy and quite frankly rude. - sincerely a man that never writes reviews or one stars, so this clearly infuriated meSidenote: Christian the valet is the nicest and she in the hospitality fast track. He's a human being with emotion and empathy and can actually look people in the eyes! It's a real treat in comparison to my cyborg experience!
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