What a Shame!!! - Pizarro London - Buy Reservations
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🤮 1/5 - What a Shame!!!
By 👻 @Holland, 03/03/2023 3:00 am
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After visiting Jose Tapas Bar with my husband and having an incredible meal and service I was so looking forward to trying Pizarro with a good friend. Food was good but we were totally rushed throughout which really spoilt our evening. On ordering our main we were told we had 25min. Our main arrived 10 minutes later so we were expected to leave the table 15 minutes after our main arrived. Completely shocked considering we ordered a bottle of Cava at £53 then red wine. This is not a way to treat paying customers who are spending a lot of money at your restaurant. There were plenty of tables empty later on so didn’t understand the persistence to rush us. Also we would have ordered more if we hadn’t felt so under pressure to vacate the table. What a shame! Purely for this reason we wouldn’t choose to eat here again. However right at the end of our meal we spoke to a lovely Argentinian waiter who clearly understood the importance of customer service and how to communicate with paying customers what a shame he hadn’t been around earlier our experience could of been totally different. My friend and I have eaten at a lot of good restaurants but have never been treated this way, we are not cattle being processed but out for a good evening on a Friday night expecting good food and service. We feel really let down by the whole experience. Our bill was £223 but rather than having a wonderful evening we left with a sour taste in our mouth due to the appalling customer service.
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