service not great - Plum + Spilt Milk London - Buy Reservations
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😒 3/5 - service not great
By 👻 @ninja33401, 12/20/2021 3:00 am
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I know it has been a struggle this Christmas with covid and restrictions, hence why we were keen to keep our table.
unfortunately it wasn't a great experience. we wanted to start with cocktails but they didn't have a menu. The server said that they had them all written down when quizzed about what was in them they didn't know, they said that they would ask the bar tender. this took ages, when I asked about our drinks the server said that there was only one person at the bar. so I asked if it would quicker if I ordered something else. which I ended up doing for speed we had now been at our table for 25 minutes
we ordered dinner which was great.
sadly the servers were maybe a bit bored as there were hardly anyone in the restaurant. possibly 3 other tables.
they were constantly clearing. even when we hadn't finished. Twice they tried to take a drink that clearly hadn't been finished. My friend asked for some more gravy which they got. Then when I asked for some they did not look impressed, but as stated it was not busy.
My friend had two classes of Prosecco the first one was on the flat side the second one was worse, which was clear to see we had to ask for it to be changed. The server said that they did wonder if the bottle had been open for a while !!
The bill came and we felt quiet strongly that the service had been poor so we asked for the service charge to be removed
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