Great food horrible service - Pogacha Restaurant Mercer Island - Buy Reservations
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🤢 2/5 - Great food horrible service
By 👻 @AWM85, 10/14/2023 3:00 am
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Came here for the first time and won’t be back. We had a reservation and were seated pretty quickly. The table shouldn’t be a table at all as it’s in the doorway to the kitchen, next to the bathroom door, and right across from the service station. We ordered a bottle of wine, and the man that poured it splashed a bunch of wine on the table because he was trying to be fancy pouring it some kind of weird backwards way. He did apologize and brought more wine. Then our food came and the woman who was our server asked if we needed anything else. I asked for more water, and that was the last time we saw her. She was obviously overwhelmed and after sitting there for a long time, I saw her ask the tall bald guy that poured the wine to clear our table. He did and asked if we wanted a box for our half eaten entrees. We said yes, and he threw our food away and brought the check. The woman helping us finally came back and I asked where our food was. They scrambled and he came back and said there was miscommunication about boxing our food. No miscommunication, he just didn’t listen and piled all of the dishes and smooshed the food as he was clearing. He asked how we should handle it and I asked to comp an entree which he did. Sad to see service so horrible at an established restaurant that has such a nice menu. Sorry, we won’t be back.
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