Insta-worthy, but service and quality is severely lacking - Prêt-à-Portea: Afternoon Tea at The Berkeley London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Prêt-à-Portea: Afternoon Tea at The Berkeley London
🤢 2/5 - Insta-worthy, but service and quality is severely lacking
By 👻 @Alex, 07/09/2022 3:00 am
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We were excited to head to The Berkeley for the start of our honeymoon. We had booked our table months ago and had even chosen the venue over the afternoon teas on offer at the Savoy and the Ritz. What followed was to put it bluntly, a shambles. This was an unprofessional delivery from start to finish. We were ushered in upon arrival, and seated in what can be described as an experience similar to riding the London underground on a leash hour afternoon . We were approximately 20cms from the tables next to us. So much so, that one immediately lost the intimacy of a ‘romantic afternoon tea’ that we had been so looking forward to. I felt like pouring the tea for the ladies around us. You’re so close, that you constantly will hear the waiters giving the instructions to the table next to you, and then repeating the 850 pound handbag cliche joke to you, a minute later. Anyway, moving on. Our waiter, ‘who we think’ was designated to our table, couldn’t provide us any information on what was in each item, as he was new and ‘only five days into the job’. We found him cute and friendly nonetheless, but when we ordered scones, they never arrived, when we ordered coffee, we had to repeat the order. I mean, it became something out of a Fawlty Towers sketch. We laughed it off, but when the bill comes and you’re charged 20pounds for a service that was simply NOT delivered - it’s a bit of a disgrace. Whilst there is great talent in the creation of the pieces, and we enjoyed the insta-worthy nature of it all, the creations are extremely sweet and there is not much flavor past the initial sandwiches, in our opinion. The afternoon tea does not live up to the quality or service of what an afternoon tea of that price range should deliver in London. The only reason I haven’t given it a 1 star rating is because the booking process was easy, we were given chairs, and the sandwiches/tea/coffee were decent enough.
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