So much potential…ultimately just OK - Ramsay's Kitchen Boston - Buy Reservations
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😒 3/5 - So much potential…ultimately just OK
By 👻 @David W, 07/20/2022 3:00 am
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Overall fine stay at the hotel over a long weekend (Saturday to Tuesday), but experienced a few annoying issues that should not happen at a hotel like the Mandarin. I was traveling with my wife and infant son, and the first issue I noticed was that the entrance to the hotel is not friendly to individuals with strollers, wheelchairs, etc. The front doors do not have any electronic assist to open them from the street OR from the lobby heading out to the street, and since the doormen were not paying attention to guests entering the lobby for most of our trip (they seemed singularly focused on valet duties, even when there were no cars) it meant either I or my wife had to stop the stroller, walk up, one of us hold the first door, the other pushes the stroller inside, then stop again to let the other come past and grab the next door, open it, and then finally push everyone into the lobby. It seems like there should be someone on duty at normal times to open the door for guest, especially given the double manual door setup (when you have a baby you’re carrying a lot of extra luggage, so a hand at the door goes a long way!). Also, despite calling days in advance to ask for a crib to be set up in our room, there was no crib upon our arrival and I had to call down multiple times to get someone to bring a crib up as promised. Finally, the room service was often hit or miss: one morning my wife’s breakfast was missing the item she specifically asked for, the next morning our food was very cold, etc. I also found the glassware / utensils to be inconsistent through your stay. One night our evening tea was served in a stainless carafe with excellent presentation, the next evening it came in a small off white plastic container that looked like a water carrier at your local airport hotel conference center. One other issue was that our room did not seem to be very clean; for example, we kept finding long black hairs in the bathroom and on the carpet, and none of us have long black hair! I really wanted to like the stay more, especially given AMEX and AAA reviews of the property, but it was just OK. Will stick with the Four Seasons from now on when in Boston.
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