HORRIBLE HORRIBLE SEVICE. THE MANAGER WAS THE UNBELIVALBE. NEVER BEEN ATTACKED IN FRONT OF A FULL RESTURARANT BEFORE. - Randazzo's Clam Bar Brooklyn - Buy Reservations
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🤮 1/5 - HORRIBLE HORRIBLE SEVICE. THE MANAGER WAS THE UNBELIVALBE. NEVER BEEN ATTACKED IN FRONT OF A FULL RESTURARANT BEFORE.
By 👻 @Joanne B, 07/10/2020 3:00 am
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We come down to NYC from Vermont border 1x a year. All the way there we spoke so happy about being able to eat at your resturatnt. For 5 years we have been doing it. My friend is a cancer survivor, and for the first year could really pig out. We couldn't rember the address so as we sat on the beach serched for your restuarant for almost 2 hours before we found you. I wish i never found your resturant.
The waitress ignored us, after being seated, for almost 35 minutes before she asked if we would like a drink. There was a huge amount of people in line and we all witnessed a man and woman paying a hostess seat them directly from the car, which she did as she pocketed the money he gave her.
Finally after 51 minutes after being seated the watiress came to our table and asked what we wanted. We gave a her the complete order. We get the same thing every time. Steamed clams, and Alaskan King Crab legs. This time i also got a order of raw oysters a dozen.
The clams came out raw after telling her 4x to steam them. I took them back the kitchen to explain they were wrong and the waitress called me a liar and basicly the whole kitchen verbally attacked me. Telling me i was wrong. The female manager then had the nerve to say well we can steam them and grabed them off the conter and never stated anything to the waitress, who mind you, ignored us for 53 minutes. If i didnt already get a beer while we waited i would have left.
Being totally upset and embarraesed that i was verbally attacked in the kitchen while the managment stood and did nothin.
I asked for the bill and said i was leaving and to cancel my order. I at this pont had loss all interest of desire to eat. The manager stormed out and totally embarrassed me and my freind. Who at this point was crying and embarrased. The manager then stamped inside and ran us out then came back and screamed at us both again in front of the rest of the customers at the restaurant. 2 table couldn't beleive what she did and they said they couldnt beilve she did that to us. We left with no dinner and very embarrased.
Because of her actions we ate in a dinner because everything opened at that time was full, ready to close, or closed. I have waited tables, managed front of the house, in many restuarants. I have co-managed a liquor store and in all my 32 years of food service i have never seem any manager or waitress ignore or embarrassed or treat a paying customer as rudely and cruel as these 2 women did. If it was my restruant i would be embarrass to let customers know they were still there.
I look forward to this meal all year and also every time have legs upstate ny tell people how wonderful your resturant is. No longer will that be the norm. I will and also have told everyone how horrible your service is and now how we were treated.
Its to bad because we did love your food and service for a few years, and saying that of all the places we could pick in NYC we always picked yours. I wouldnt eat at your restuarant if you gave me a free meal. I would love to speak to the owner not the manager and say Train your Staff PLEASE....
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