Communication issues - R&B Express Singapore - Buy Reservations
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😒 3/5 - Communication issues
By 👻 @Jan W, 03/14/2023 3:00 am
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The hotel is well situated on Orchard Rd, above a shopping centre and Somerset MRT station. However the main entrance can be hard to find because the taxi set down point does not have direct access to the hotel doorway and the hotel name is not evident .You are more likely to be dropped by the shopping centre entrance where a lift to the hotel is hidden behind a row of small sidewalk stores. Our Club Deluxe room was large and clean with a fantastic view straight down Orchard Rd. No coffee machine and only 2 tumblers, no wine glasses. The shower was good but the separate toilet had no ventilation or fan. We chose to have breakfast at Makan which had a very wide variety of food but which was very busy and crowded. The Club Lounge on the 19th floor offered nibbles and drinks for 2 hours in the evening. Red and white wine, spirits but no bubbles. The pool is spectacular but seemed to be so popular that it was very difficult to find a place to enjoy it. Our real issue was that when we booked in September we sent 4 emails to the hotel saying that we needed a room with a walk in shower. No response so we asked our travel company to clarify. They also had great difficulty in getting a response but eventually were able to get a confirmation. On arrival we found we had been allocated a room with a shower over the bath and could not be moved until the next day. Not good enough because that would have meant no shower at all. Eventually they found another room and offered late check out and some hotel credit which we did not use. On Monday evening as we checked out, I paid for a late checkout for a family member staying there soon (yes, you will have to pay for late checkout) and specifically asked for email confirmation. None has been forthcoming and I’m afraid experience has made us wary of their organisation and communication. I currently have no proof of the late check out beyond a credit card payment receipt. Overall the hotel feels more Ibis than Shangri La.
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