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Rebel Omakase Laguna Beach Tripadvisor Reviews
Latest Reviews On Tripadvisor
11 Reviews
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Lovely hotel, location and excellent staff
What a lovely hotel! The facilities were clean and well cared for. Our room was beautiful and even had a view of the ocean even though we were technically 'garden view'. I wish there had been more information about amenities provided for the resort fee e.g. the ability to have chairs and umbrella set up on the beach. We would certainly have taken advantage of that perk more than we did (found out about it on our last day there). And the staff were wonderful. All of the bellmen and the concierge took care of us like we were "A" list and went above and beyond. They drove us to restaurants, shops and the marina and we used Uber or the Trolley to get back. Our room was well taken care of every day with towels replenished, coffee refilled and sheets changed. It was a wonderful week! Thank you Ritz Carlton!
Be the first to ReplyAmazing service and location
Our arrival at the Ritz began disappointingly: a driveway packed with cars and people. The valet parking attendant advised us that a group (the Roth Investment Conference) had bought out the hotel and the group was just now dispersing. We were told that we would not have access to the resort until noon. At first we thought we would have to leave the driveway and kill some time with tired children but a manager came to our rescue, apologized for the brief inconvenience and even took the time to walk us down to the beach. We didn't expect to be able to check in until later but the front desk texted us at 12:15pm that our room was ready and we were upgraded to spectacular ocean view. The rooms at the hotel, especially the bathrooms, are painfully dated, but service remained wonderful throughout the stay and the location is an 11 out of 10, on a stunning beach in a county full of great beaches. We will definitely return despite the rooms (but I hope they address this at some point!)
Be the first to ReplyUnacceptable stay
Words cannot express how disappointed we are in this property. My husband attended an event on property and we extended our stay to have a nice weekend away. Our flight home was booked at 7 pm on Sunday thinking we could relax by the pool or at the beach on Sunday and have a nice dinner before heading home. We had no indication at check-in or in advance that the Ritz was trying to be a convention property and they would completely shut down all operations (and remove all furniture) while a very large group moved in. Both pools were closed and furniture was pulled, all recreation staff was released, the bar was closed, the lobby was turned into a convention center like check-in station, and all public seating was removed. We were granted a 12 pm checkout but our room faced a lawn that was now an event stage. Saturday was filled with setup and bright lights well into the night, and then a 7 am sound check. Even our pool time on Saturday had fork lifts and obnoxious sound checks for a concert they were setting up. We asked if we could even have someone grab us a chair and towel for the beach to revive the day (that we would setup ourselves) and we were told it would be impossible. As a meeting planner for 18 years, I understand that some disruptions may occur. I also could clearly see that this event was much too large for the space you had available. Seating and setup looked tight at every corner. I would never book an event here after seeing what I saw over the last few days. My husband and I took a very rare weekend away, and I am beyond disappointed that you robbed us of what could have been an enjoyable day. We felt pushed out and unwelcome. While you offered us some points, it doesn’t make up for the bad taste you left in our mouth.
Be the first to ReplyBeautiful resort; Communication a little lacking
Pros: Absolutely beautiful property. The room was clean, quiet and comfortable with a spectacular ocean view. We also had wonderful treatments at the spa. The room service was outstanding and the food was delicious. The staff members we interacted with during our stay were professional, friendly and helpful. Cons: Communication was poor. Advance arrangements I had made prior to our visit, which were clearly documented and confirmed by RC staff in emails, seemed to have gotten lost, so I kept having to follow up during our stay and even show proof of what had been promised to me (And frankly, these were simple things, like 2 beds instead of 1, a champagne set up in the room for my friend's birthday, discounts that had been promised in the spa). Had there been only 1 problem, I would have understood, but it kept happening on a variety of levels. There seems to be a disconnect somewhere between the weekday staff and the weekend staff....or perhaps special requests are not being logged in the reservation system? Not sure what the issue is, but it needs some attention. To the resort's credit, they really did their very best to rectify everything once it was brought to their attention, and I do greatly appreciate that. Still, my having to "babysit" all of this stuff during our stay unfortunately took away from the relaxing visit we had planned. Also, given the high price of the room ($1,200+ per night) I would have expected a bit more organization for a resort of this caliber.
Be the first to Replyoverall wonderful property — beware the smaller rooms
Wonderful service and unbeatable location. The access to the wonderful beach and the views are enchanting. We had a garden king room and it was a speedbump in our full experience. The bathroom was cluttery and small with awkward access to the toilet. The closet door blocked the entrance between the bathroom and the bedroom area. Getting dressed and moving about the room was inelegant and cramped. We were constantly bumping into each other. It reminded me of a small New York City mid range hotel room. There was no bathtub. So, the room did not delight nor relax. My recommendation is to choose your room type carefully to assure the enjoyment of your stay.
Be the first to ReplyWhen you go to Dana Point, California, make sure you consider the Ritz Carlton Hotel
Everything about this hotel is A+. When we checked in, the staff was so welcoming. We knew it is in a great location, but it is just above the ocean, and it is very easy to walk to it. The view is spectacular. We loved walking around the entire outdoor area with the beautiful landscaping and well maintained access to everything outdoors. It is very convenient to drive to the nearby towns. The restaurants are excellent. The pricing is fair, and the menus have great choices. There is even a restaurant serving Indian food, and a very unusual Japanese restaurant because it caters to small groups and we understand that everyone who goes there feels like they are in Japan. Not only is the front desk staff terrific, but so is every other person who works there. They all are ready to help, and helped us realize that any questions we asked would be promptly answered and also requests for service would be done the same way. Plus, the gym has a great selection of equipment. We didn’t use the outdoor pool or hot tub, but walked by them many times, and wished we had brought the clothes so we could have enjoyed them. We would recommend this hotel to everyone.
Be the first to ReplyGreat Staff and Hotel
My wife and I went to the hotel for a short two-day winter break and enjoyed it thoroughly. We had booked a room on points with a fire pit but upon opening the room we discovered two issues with those rooms. They are on the ground floor with a large lawn area that obscures the ocean view. Also, it was raining and a down spout was dripping loudly on the fire pit. So, we asked for a higher room with full ocean view and were given that plus a $200 hotel credit we used for dinner. We were impressed at how nicely the desk staff handled this situation and appreciated the credit. The room was very nice and the view great. We enjoyed watching the surfers on the beach below. At one point I counted 30 of them. What fun it was to watch from inside the room or deck. Dinner was excellent in the main restaurant up against the windows. We noted how good the service was and how warm and polite the staff is. As an example of this, the second night we ate in town and upon returning headed for the bar. They have a bar menu there and it included a hot fudge sundae. When it was brought by the kitchen staff we found it was totally frozen so you almost couldn't even breakthrough the whipped cream. With some effort my wife was able to break into it and ate a bit. The server appeared and asked how it was and we told her it was totally frozen. She left and came back with a perfectly prepared sundae even though my wife had eaten about a third of the other one. She also took it off the bill and was so very pleasant about the situation. They must really train their people well.
Be the first to ReplyNeeds a bit of polishing, otherwise a super experience.
A few service areas need polishing. Grounds and view are great. Room= shower head can be larger with more power. They need a garbage can in the toilet room and an extra bottle of water be appreciated. That said room was very nice. A/C worked, room darkening shades worked, plenty of towels, turn down service did very well, bed comfy, TV had plenty of channels, tons of outlets and the room very clean. Pool was nice attendants attentive. Front desk was a disaster, friendly when you got someone, but wait (2x) was way too long. When one person is working the desk and they see a line, call someone. For period there was even no-one there, no bell and I'm yelling to the back. When they had 3 people working the line was too long. Valet, they give you text number. one time they said they didn't get it, one time I said i texted, they looked at the screen and said it came across, (when I gave them 10 minute warning). Another time it was there but no clue if it would be, as the texts don't get confirmed as received. The service at Raya was terrible. May be valet, and front desk was fluke (They very friendly, just with issues) - this hotel is nice and would give them another chance if I was in the area.
Be the first to ReplyA Memorable Stay at Ritz Carlton Laguna Niguel
Our third stay at the Ritz Carlton Laguna Niguel was exceptional. We spent 2 nights and 3 days over President's Day weekend and it was truly memorable. Check-in was incredibly convenient. Tri P., the Guest Relations Coordinator, reached out to us before our stay and ensured everything would be special. Tri went above and beyond to make our experience unforgettable. We were pleasantly surprised by the extras, like complimentary champagne and chocolate-covered strawberries in our room - just amazing! We stayed in room #3508, an Ocean View with Balcony, and it was fantastic. The view was breathtaking, and the service throughout the property was exceptional. The rooms were spotlessly clean, the beds were comfortable, and the resort itself was beautiful. Every member of the hotel staff seemed dedicated to meeting our needs. Tre, Diana, Lisa, Sofia, and Junyi at the front desk provided excellent service with warm smiles. Overall, we felt like VIPs from the moment we arrived until we left. Having stayed at many 5-star properties, the Ritz Carlton Laguna Niguel has secured a special place in our hearts for years to come.
Be the first to ReplyRitz Carlton Laguna Niguel
Excellent service from valet to front desk to room service. Beautiful view from the hotel and you can walk down to the beach and they have a golf cart to take you back up. We enjoyed their hospitality and would highly recommend them. This was our second trip there.
Be the first to ReplyA must stay
Checked in and immediately was blown away how beautiful the property was. Michelle checked us in and normally is in reservations but she was perfect at Check in. Incredibly helpful and got us an incredible room before official Check in time. We had a room with a fire pit was great for making smores with my little one. We had dinner at Raya and food was so delicious. Dean was our server and he was just the kindest. I think it was a busier night than usual but he never faltered and provided incredible service.
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