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😍 5/5 - Great Staff and Hotel
By 👻 @hi9land3r, 03/03/2024 3:00 am
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My wife and I went to the hotel for a short two-day winter break and enjoyed it thoroughly. We had booked a room on points with a fire pit but upon opening the room we discovered two issues with those rooms. They are on the ground floor with a large lawn area that obscures the ocean view. Also, it was raining and a down spout was dripping loudly on the fire pit. So, we asked for a higher room with full ocean view and were given that plus a $200 hotel credit we used for dinner. We were impressed at how nicely the desk staff handled this situation and appreciated the credit. The room was very nice and the view great. We enjoyed watching the surfers on the beach below. At one point I counted 30 of them. What fun it was to watch from inside the room or deck. Dinner was excellent in the main restaurant up against the windows. We noted how good the service was and how warm and polite the staff is. As an example of this, the second night we ate in town and upon returning headed for the bar. They have a bar menu there and it included a hot fudge sundae. When it was brought by the kitchen staff we found it was totally frozen so you almost couldn't even breakthrough the whipped cream. With some effort my wife was able to break into it and ate a bit. The server appeared and asked how it was and we told her it was totally frozen. She left and came back with a perfectly prepared sundae even though my wife had eaten about a third of the other one. She also took it off the bill and was so very pleasant about the situation. They must really train their people well.
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