Booking not honoured! - Restaurante Casa Eladio Marbella - Buy Reservations
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🤮 1/5 - Booking not honoured!
By 👻 @Lord S, 05/26/2022 3:00 am
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I made a reservation for casa Eladio 6 weeks in advance of my partners 40th Birthday and planned a 4 day trip around the meal. reservation was confirmed and no furter communication from the establishment. When we turned up we were advised that a private Party was being held for the ownersn and all reservatuions were cancelled - no notifications were issued to us whatsoever, leaving no time to make alternative arrangements. When we asked front of house if they could help us with a reccomendation for an alternative we were ignored as they were, apparently, in a massive hurry to return to the festivities - they graciously offered us a slot 10 days in the future, which was hard to accept on a 4 day trip. If this is what passes for cutomer service perhaps the Michelin guide need to look beyond the quality of food provided and take the entire experience into account
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