The 2 stars are because the food and drinks are delicious. - Rooftop at Nobu Hotel Chicago - Buy Reservations
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🤢 2/5 - The 2 stars are because the food and drinks are delicious.
By 👻 @R L., 07/15/2023 3:00 am
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It's a bit on the pricier side ($10 for one piece of crispy rice with tuna) but that is expected considering it is Nobu. I have stayed at the Nobu hotel before and was given great and accommodating service as a hotel guest. If you are not staying at the hotel however, and just want to get food and drinks with friends the experience is opposite. I made a reservation for 6 people for a birthday dinner. We had another friend who wanted to join us so I called Nobu to add another person (you can't change it on Open table and it states to call) and had no one answer. There was an email listed as well so I decided to email since I couldn't get in touch via phone call. A few days later I tried to call again and had no one answer but it did state to leave a detailed message and someone will contact you. I left a detailed messages with my name, reservation time and date and that I wanted to add a person to our table. I stated that if this does not work for some reason to please contact me back otherwise if they could just update it that would be great... no one ever contacted me back. The day before the reservation, I get a message to confirm my table for 6 with no added guest. Finally I get ahold of someone the day of the reservation and explain that I emailed and called to add a person, which the lady on the phone said there's nothing they can do and they are booked. I asked if they could add a chair and that we don't mind squeezing in the couch area which she still said no because the manager doesn't like people squeezing in... I asked if we could split into 2 tables or move to the restaurant instead of the rooftop. We finally settled on moving into the restaurant indoors at a later time and if that didn't work then I would be charged $25 per person ($150) to cancel! My party ended up being accommodated easily and nicely at a Hogsalt spot near by for dinner, and then we went to Nobu for a drink after to avoid the $150 cancellation. We would have been spending lots more on dinner here but it didn't work out. You would think for the price that you pay at Nobu and for the status that they have, they would be nicer and more accommodating to people.
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