Process after bid is accepted. - Ruschmeyer's Montauk - Trade Reservations
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- Any Room Type
- Any Standard Room
- Standard Ocean View King. Partial Ocean View Terrace. Newly
- One Bedroom Residence Ocean View 1181 Sq Ft (Full Kitchen Terrace)
- Two Bedroom Residence Has Ocean Views 1305 Sq Ft (Full Kitchen)
- Our 2 Bed Plus Den Residence Is A Private Custom Designed
- Ocean View Three Bedroom Cottage. Ocean View Fireplace. Full
- Any Suite
- Deluxe Ocean View Junior Suite Bi (Level Private Terrace Ocean)
- Standard Ocean View One Bedroom Suite. Partial Ocean View King
- Deluxe Oceanfront Two Bedroom Suite. Steps From The Beach. Two
- Our Superior Jr Suite Has A Partial Ocean View. Superior Ocean
- Superior Ocean View One Bedroom Suite. Ocean View. King Bed.
- Superior Ocean View 2 Bedroom Suite Views Of Our Private White
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Two Terraces. Queen
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Queen Sofa Bed Views
- Any Deluxe Room
- Deluxe Ocean Front King. Closest Rooms To The Beach. Floor (To)
- Deluxe Ocean Front 2 Queens. Closest Rooms To The Beach. Floor ()
- Deluxe Ocean View King. Ocean View. Private Terrace. Newly
- Dlx 2 Bdrm Ocean Front Cottage.ocean Front Fireplace.private
- Deluxe Oceanfront 3 Bedroom Cottage.
- Dlx One Bedroom Oceanfront Cottage. Fireplace. Kitchen. Private
- Any Superior Room
- Superior Ocean View King. Ocean View. Private Terrace. Queen
- Any Family Room
- Std Ocean View Jr Suite Bi (Level Living Space King Bed And A)
Ruschmeyer's Montauk Reviews from The Last Year
"Dmitri" is a liar and stole our money, which he sent us
"Dmitri" is a liar and stole our money, which he sent us texts confirming that we would get our money back after we discovered animals living in our room, a clogged sink, and dirt everywhere. There is no check-in process, nor on site management. I will absolutely never return here. I hope that this place shuts down for fraud. Two other groups of people were lounging around the "courtyard" area facing the same problems as us. Try sole east, it's a cheaper option for a much bigger and cleaner room, pool included.
We stayed in room 13, a suite, and we found a snake under
We stayed in room 13, a suite, and we found a snake under my bed. It was about 3ft long. See attached photos and video. Customer service treated the incident like it was absurd that we would be distraught over FINDING A SNAKE UNDER THE BED. Details below. I planned my best friend's bachelorette weekend in Montauk, and booked Ruschmeyers. We had a Friday through Sunday booking. Saturday night, we returned from dinner, and a snake was spotted in the room. We looked through the room and discovered a snake under the bed that I slept in Friday evening. We called the after hours line (there is not a single staff member on site at the hotel) and they sent someone to remove it. The snake was huge. (See attached photos and video). It was close to 3 feet long. It was terrifying. The whole night all I could think about was how a snake was under the bed that I slept in the night before. We did not sleep that night. Since this incident happened, it has been difficult for me to fall asleep. I now remove the bed sheets prior to getting into bed at night because I need to make sure nothing is underneath them. I arrived back home to Chicago Monday, and called customer service Tuesday. I was greeted with hostility. The person on the phone made it seem like it was absurd that I would be upset about finding a snake under the bed. They said 1. Well, it's a rural area 2. Well, we did remove it I didn't even receive any semblance of an apology or acknowledgment of how scary the entire incident was. Customer service said " so what are you asking for" and I said I think some form of refund is appropriate. He told me he would call me the following day with an outcome. Wednesday came and went, nothing from Ruschmeyers customer service. I called twice Thursday, no answer. I texted the thread where they had previously reached out to me, no response. On Sunday I had the bride -to- be send an email and explain what happened, with pictures. No answer. She followed up on her email. They finally responded. They said they would give her a call Wednesday. Once they called her, they told her it was really out of their hands at this point, as I waited a WEEK to reach out. I called 2 days after checkout, math is hard for some I guess. It was the same customer service rep I spoke with the week prior. They behaved as if her email was the first time we reached out. They offered a small reduction in the total bill. She called them again and I joined the line. I laid out exactly how many times I reached out, how they told me they would follow up with me and never did. We argued. I explained that at this point. with their lack of understanding and their dismissal of our complaint THAT WE FOUND A LARGE SNAKE UNDER A BED I would expect a full refund. They denied us this. They mentioned that if we visited Montauk again they could offer us some discount on a new booking. To think we would ever stay here again, knowing their casual and dismissive response to our rightful complaint is laughable. We finally came to an agreement that they would refund us a night of the stay. To recap, it took: 10+ unanswered phone calls 5 text messages that were ignored 3 actual conversations with customer service, of which not a single "I apologize that this happened" occurred I am attaching pictures and videos of the snake. It is incredibly disappointing that Dune Resorts treated us so poorly. To treat this situation like it was something overdramatic, or did not warrant us as guests to be upset, well I will let the video and pictures speak for themselves.
Montauk's Best Hotels that are most frequently booked by customers of Ruschmeyer's Montauk
Ranked #18 in Montauk's Best Hotels.
Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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