Unbeatable cuisine but the service needs improving - SakaMai New York - Buy Reservations
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π 4/5 - Unbeatable cuisine but the service needs improving
By π» @HungryForMore, 07/25/2023 3:00 am
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Since 2013, each time I am in NY, my trip starts and finishes with a meal at Sakamai. And 10 years down the road, the food is still outstanding. Amazing experience. What has changed is the service quality. Focus on the guys at the Bar. No smile, no connection, no nothing. This Sunday, I felt pure arrogance and lack of consideration for clients (the cocktails though are still excellent). One of the issues globally: Happy Hour. If you do not want to serve it, do not promote it. But avoid treating clients like 2 class populations. Ridicule must be exposed. We had planned for a full dinner (we finally spent 350$). Got a table in the restaurant. Started by ordering oysters. Happy Hour Oysters as promoted at the entrance. We were told these could not be served in the restaurant but that we had to go back to the bar. But what about the rest of our dinner? Egg-on-Egg-on-Egg... Sashimi... "Well then you can come back to your table!". So we switched the table for the bar and ordered oysters and a cocktail. Question asked by the bar tender "Which oysters, the Happy Hour or those from the menu?". Is there a difference between them? No. Just the price! Come on. Don't play with your customers. And that is the way we were treated for the rest of the time at the bar. "Could we now order the rest of our dinner?". "Yes, and you can go back to your table." And so we moved glasses & Co back to the table for the rest of our evening. Ridiculous. Exposing your clients by making them migrate through your restaurant and then treat them as beggars. The food was still outstanding, so we will go back. One more time. If the service quality remains low, it will have been the last time. What a waste.
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