£46 for an hour long wait, a forgotten order and microwaved lasagna - San Carlo - London - Buy Reservations
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🤮 1/5 - £46 for an hour long wait, a forgotten order and microwaved lasagna
By 👻 @Alexander G, 03/25/2022 3:00 am
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I rarely see my father, so as a special occasion we decided to visit San Carlo for dinner.
We ordered olives and bread, calamari and mozzarella for starters, two portions of lasagna for our main courses, and two small glasses of wine.
The maître d' took our order, and only the calamari and mozzarella arrived.
45 minutes went by, and nothing. We checked with the maître d' and it became clear that the order has not been submitted. Had we not alerted them, I don’t know how long we’d have waited.
Sadly I had to leave due to work commitments, and we had to cancel the lasagna order. They quickly made it for and gave it to us in takeaway containers. The lasagna was clearly microwaved and looked disgusting. See the photo I attached to this reviews
The maître d' apologised and blamed the waiter who was on his first day. We saw him discipline the new waiter openly despite the maître d' taking our order, very unprofessional and certainly not leading by example trying to pass on the blame.
And for this whole experience, we were charged £46! £46 for two starters and two small glasses of wine. The bread and olives never arrived. We were lucky they didn’t charge us service charge or the lasagnas, how courteous…I hope you will set things right and rectify this genuinely upsetting experience.
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