Very disappointed - Serafina New York - Buy Reservations
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🤢 2/5 - Very disappointed
By 👻 @Robbo8503, 01/27/2022 3:00 am
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Booked a table online having viewed premised from outside. Very straightforward process.
Turned up on time and shown to our table. We ordered to start two glasses of the advertised Veuve Clicquot champagne. They did not have any…. Disappointed why advertise something you do not hold. They advised we could have Rose for the same price and we agreed. Disappointed that our meals arrived within 10 minutes of our order being taken , rather like a fast food restaurant. They asked if everything was fine with our meals although we had yet to take a bite. We explained we had only just received our meals and they did not check in with at any time after that. Tables are very close together and don’t really support social distancing guidelines considering covid cases in New York.
We received out bill 35 minutes after arrival even though we faffed around deciding what to have and suggested we did not have genuine Rose champagne as it was quite flat. They pulled out a bottle of open VC and said that this was in our glasses and although we didn’t feel confident of that point and the team were uninterested.
We paid our bill with only 18% tip and would have left with none but did wish to create a scene. We feel $112 including a tip for a burger and fries & lasagne without genuine bubbles wine was not best value.
Our advice would be, be careful of the drinks and food you order in this establishment.
We returned to our hotel to have a smooth glass of Sauvignon blanc for a fraction of our alcohol cost Very disappointed to say the least……
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