It was a nightmare - Shadowbrook Restaurant Capitola - Buy Reservations
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Ranked #6 in Capitola's Best Restaurants.
🤮 1/5 - It was a nightmare
By 👻 @Dana, 11/27/2022 3:00 am
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Would give 0 starts if I could. It was a horrendous experience. Usually, I don't bother to write a review for a restaurant but this one was so bad I just had to let people know about this. The first thing that stood out was the terrible service from our server. She was giving us a lot of attitude when taking our order and interacting with us as if looking down on us for being college students and chinese. The second thing was how the servers kept coming to our table asking if we were finished with the food when we still had plates filled with food. They once even tried to take away a plate with food and we had to tell them to return it since we weren't done yet. The most ironic thing was when we asked them to clear off the bread plates, since we ran out of space to eat our mains comfortably, the server took away one plate and never came back to get the rest. Next was the food quality. For the price and their "prestige" the taste and quality was just disappointing. The lamb was overcooked, tough, and tasteless. The carrots tasted like how a toilet smells. The pasta bolognese was so overcooked it melted in your mouth and the sauce was so bland and tasteless. It was overall just a bad experience and honestly left everyone leaving with a bad mood and a ruined appetite. Travelling to Santa Cruz was supposed to be a fun day trip with friends for Thanksgiving break and the dinner ruined a perfectly amazing day. We felt bullied, unwelcomed, and rushed. Will not ever be coming back here and wouldn't recommend this place to anyone. Honestly, so upsetting.
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