Very Disappoint Stay - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤮 1/5 - Very Disappoint Stay
By 👻 @tiger1127, 11/10/2023 3:00 am
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We have been this nice hotel for several times, each visit we had great time until this one. We were very excited got an upgrade to a presidential suite by using my SNU, the room was very spacious, and everything looked nice, we were expecting a good night stay. when we got back after dinner, the room was very cold, we played with the thermostat, only came out cold air, by that time outside temperature keep dropping. I texted front desk, they said will send someone up soon, I waited for over 40 mins, no one ever came. then they said sorry they were assisting other guests, then they told me they aware about the heating issue in our suite, by that time was 11:40, they suggested to switch a room, Since the kid already went to bed, we tried to get through, the temp in the room dropped below 60 degrees, there was not enough blankets. The next day morning after only had 4-hour sleep, and the room felt like ice box, I went down there complain to the staff, I thought they knew the issue way ahead of time, did not fix the issue, then a manager came out, her name (Dixie or Alexi?) She was apologized, said will give some points back, I told her my more concern is the service when it happened, no one really care, I demand to have someone to reach out to me, I really liked this property and hate to see this incident, but a week passed, no one ever tried to reach to me, and no compensation was made. We are very disappointed not towards the property but to the hotel management.
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