What a dump! This place is the absolute worst! We have - Sheraton Kansas City Hotel at Crown Center - Trade Reservations
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🤮 1/5 - What a dump! This place is the absolute worst! We have
By 👻 @Caleb R., 10/07/2022 3:00 am
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What a dump! This place is the absolute worst! We have stayed at this hotel numerous times (more than 10 nights) because I visit family that lives here. Every single time we have some issue. During the month of July and August the door to the Elite lounge was inoperative and everyone at the front desk acted surprised. Yet, each time they had to send someone from security up to let us in. You would think after having to go through this every weekend, they would 1) fix the door and 2) stop trying to tell us they didn't know it was broken. Let alone, you always have to fight the front desk to get your Marriott Titanium status perks that should come without an issue. Our biggest was upgrades. There are so many other issues and customer service failures to mention here but the latest was this stay. We burned a suite award night for this one night. We got to the room and we could not connect any device to the internet. We spent 20-30 minutes trying to get ahold of the front desk. For one, one phone in our room was inoperative so we used the other phone and our cell phones but nobody would answer the phone. Finally, they answered after the 20-30 minutes. No help, told us to call the 1-800 number listed on the web connect page. The guy reset the routers in our area - allegedly - and still couldn't connect after 20+mins working with him. In the end he pushed us back to the front desk because he said there was a reservation error either in the name spelling or date. We contacted the front desk again and she brushed us off saying everything was correct. Thanks Marriott, you've pushed me to Hilton, where they know customer service and appreciate their loyalty members.
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