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🤢 2/5 - Poor service ruined 40th birthday celebrations
By 👻 @Janet V, 01/04/2023 3:00 am
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Ten of us visited Shikumen in Shepherd's Bush on 2 January 2023 to celebrate my daughter's 40th birthday. The service was incredibly slow. It was at least 20 minutes until someone appeared to take our drinks order. It then took another 15 minutes to let us know that they didn't have any large bottles of prosecco, only small ones costing £11.50 each. We asked if we could place our food order - this took another15 minutes. We asked for help with choice with the dim sum selection, as we weren't sure we had ordered sufficient. There wasn't much help forthcoming and we were told we could order more if we needed it. The food finally arrived and we ate it as it appeared. There was quite a wait until the dim sum arrived. And yes, we ended up having to order more as there wasn't enough. Another long wait... However, the food was very good and we couldn't fault it. We had asked if they would bring out the birthday cake we had provided at the end of the meal. This was a disaster and the whole surprise element was ruined. Such a shame. What should and could have been a fabulous 40th birthday celebration was ruined by appalling service. We will not return.
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