Disorganised chaos - Skylon London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Skylon London
🤢 2/5 - Disorganised chaos
By 👻 @John B, 03/16/2023 3:00 am
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With a large group of friends we were attending a concert in the Festival Hall for which this restaurant offers an adequate pre-performance limited-choice/reasonably priced set menu. The restaurant ambiance is good with views over the Thames. Such food as received was as good as to be expected for the occasion - fit for purpose. But the service is beyond terrible. On arrival at 6pm I asked the manager in charge to confirm that we would be able to eat 2 courses in the 80 minutes available before we would need to take our seats in the auditorium. The restaurant was then only 10% full so his ready confirmation seemed reasonable. Not a bit of it. 50 minutes before the starters arrived, 70 before the mains. Some of our party waited even longer and never saw their mains at all. The problem seems to be in the kitchen yet our bottle of wine never reappeared during the meal despite frequent requests. The waiting staff are as a result frazzled dealing with irate customers. The solution is easy. Until the restaurant can recruit sufficient chefs to meet the volume of customers it must limit reservations so that those unlucky enough to have made a reservation stand some chance of receiving adequate service. Avoid! JWB
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