SLS South Beach Miami Tripadvisor Reviews - SLS South Beach Miami - Trade Reservations
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Ranked #15 in Miami Beach's Best Hotels.
SLS South Beach Miami Tripadvisor Reviews
Latest Reviews On Tripadvisor
28 Reviews
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Tiny hot rooms in a great location
Great location in South Beach. Rooms are tiny, really tiny. Air conditioning is bad. Hard to keep the room in the low 70s even at lowest setting and maid turned off every day. Walking back into a 90+ degree room that never really cooled off made it difficult to fall asleep.
Be the first to ReplyAC wasnt good
The AC didn't work the first day and we had to repeatedly call the front desk and noone ever showed up - I had to call a third time and speak to the manager and only then did someone come to the room and fix the AC. For a luxury hotel it wasnt very luxurious. Bikes were advertised so we tried them and they could barely move - super old and the seats wouldnt adjust. For the price I paid for 2 nights I was not impressed.
Be the first to ReplyLove this hotel !
My stay at the hotel was so much fun. I was so hung over and the bartender Yessi was so sweet to me she recommended some yummy fish tacos and guacamole I said very that cured my hangover and then she proceeded to get me drunk again best time ever !! I love the beach here too!
Be the first to Reply10/10
Desiree is a wonderful waitress very attentive and great vibes over all! Amazing service Food and drinks impeccable and Paul is a great manager I highly recommend 10/10 Come during the day around 2pm Amazing weather great vibes full menu Love this place
Be the first to ReplyAwesome experience I loved it. Enjoyed my time at the sls hotel.
everything was good the employees were very attentive especially santiago he was amazing gave me great service would definitely visit again. the experience I had was amazing very thankful for the time I had desire was also one of my services she showed me the menu and recommend different cocktails and meals.
Be the first to ReplyBook the hotel, 5* . Will be back โค๏ธ
Stayed here for 12 nights as 2 friends celebrating 30th birthdays and we had the best experience from start to finish! All of the staff are lovely and will do anything they can to help you. We were worried about the room size after reading the reviews, but we had a superior queen city view room and this had plenty of space for 2 girls and all our luggage (no hanging space and we lived out of our suitcases but we didnt mind and it really wasnt an issue). We were surprised to find out we had breakfast included in our stay and this was amazing, id recommend the pancakes with nutella and banana. All of the staff at breakfast were lovely! We chose this hotel because of the location and you can walk to ocean drive, lincoln rd, espanola way which are popular spots in 15 minutes. Plenty of shops, bars and restaurants around. The hotel is right on the beach and sun beds, towels and unberellas are included in your stay. The staff that work the pool/beach are also lovely. I wouldn't hesitate to stay here again, I will definitely be back! I dont have a bad word to say about this hotel, or our experience. If you are considering booking this hotel, I would ignore all of the negative reviews and just book it!
Be the first to ReplySLS nice experience
Nice staff and a nice comfy room. Love the Phillippe Starck decoration of the hotel. It is a festive hotel why some noise must be appreciated, but thatโs part of the party. Will stay here again, but might not be super family friendly if thatโs what one is looking for.
Be the first to ReplyUnless young and wanting to party....avoid at all costs
Booked the hotel through travel agent last year. Under the impression it was a 5* hotel, but it's anything but. On arrival given very small room (Room 1104) located next to the lifts! Aware we had a city view room, which didn't bother us, but appears all these rooms are located beside the lifts. Noise of lifts during night woke us up. Only room for small beside table on either side of queen sized bed. Only 2 small drawers, with one containing the safe, and the other a hairdryer and slippers. You would have to 'live' out of your suitcase. Next morning complained at Reception. Member of staff not very helpful, and kept saying what we'd booked! Eventually spoke to the Manager, who upgraded us to another room (Room 707), which faced the pool area and the beach. First day at pool, we found the empty hotel next door was having major construction work carried out. Very noisy, and far from relaxing. We weren't informed of this work by our travel agent. We I contacted them about it, they stated the company they booked the holiday through never informed them either! The Friday, Saturday and Sunday were also terrible at the pool area (and not because of construction work). The music at the pool area we were at was extremely loud. However, the other pool are (Hyde Beach) had even louder, thumping, music. Apparently, the Hyde Beach pool was having a 'pool party', where non-guests could pay for access. That pool area was jam packed with people. So guests (unless you wanted to stand in the Hyde Beach pool area), were limited to the 1 pool. We ended up going to the hotel our son was staying at, and spending the day at his pool area! On one of these days, we saw 2 teenage girls (who had come from the hotel) standing outside waiting for an Uber. It was 5pm, and one of them was paralytic, and could hardly stand without the support of her friend. Both rooms we were in had a mirror fitted on the ceiling above the bed, and apart from the usual alcohol, soft drinks and sweets available for guests to buy in their room, there were a number of items we've never seen in a hotel room before, which included CBD Oil and a number of sex-oriented products! We're no prudes, but found this unusual to say the least. Only book this hotel if you are under 25 years old and looking to party. Also don't book the most basic room. We certainly wouldn't recommend this hotel to anyone, and neither would our son (who is only in his early 30s).
Be the first to ReplyAMAZING TIME!
Had an amazing experience at the sls pool with our server Santi. He was extremely attentive to us and service was impeccable. We will definitely be coming back and requesting Santi. The cabanas were clean and the food was also delicious!!!.
Be the first to ReplyGreat location, great service
Service all around (from check-in, valet, restaurant, bar, pool) was great. Ernesto was very knowledgeable and super helpful. Everyone was very friendly, room was clean, we had a king bed room with ocean view and it was a great view of the two pools and the ocean. A little noise at times from the hotel next door getting remodeled but only at daytime when mostly not in the room. The free loaner bikes were great to get some exercise on the ocean path. Fitness center was good enough. Breakfast options are good. Location is great, close to many restaurants and lounges, can walk to many of these. A few minor issues during our stay: one time it took about 30 minutes to get our car, valet had gotten the text request but they did not act on it right away, some of the pool towels that cover the pool lounge chairs are "tired", need new ones. Bed was comfortable. Would definitely stay here again.
Be the first to ReplyLoved the hotel and the staff
I went there with my friends for my 70th birthday celebration and had a lovely stay. Our idea of a hotel room had to be adjusted for this Art Deco hotel but once we got over not having a closet per se, we were able to appreciate all that this hotel offers. Manager Victoria is very professional, she listened to our concerns and problem solved in a prompt manner. Concierge Fredrico guided us towards great restaurants, all his suggestions were fantastic. Our breakfast server Sebastian was wonderful and Nicholas our server at the beach was friendly and very helpful. Victoria and her staff made our trip and my birthday a memorable one. We loved this hotel and enjoyed the pool area and the closeness to the ocean and all the fun areas. Highly recommend it
Be the first to ReplyGood
The hotel was nice, the best part of our stay was the hotel staff. They were very attentive and welcoming, got us checked in early and a late check out as well as held our bags while waiting for our departure flight. The hotel room was pretty small and we did experience a few issues with our room but were helped in a timely manner. It's great that they offer beach umbrellas and chairs, and if you need additional ones you can pay for extra. The hotel is placed Ina good location that it allows you to walk around and rent bikes as well. We did not rent bikes from the hotel but rented the Citi bikes as they were more affordable and made sense. The location is pretty noisy but nothing a little TV or white.noise in your phone can't fix. Overall it was a good, but if you needed a larger room would definitely go elsewhere. Thanks !
Be the first to ReplyGreat fun place !
Nice Villa layout and design ! The service is great, staff very friendly, Sara the Bar tender is joyful and very caring. The pool party is very entertaining and good vibes. The live band yesterday night at Centra was great. I highly recommend SLS Miami South Beach !
Be the first to ReplyExtraordinary stay
The location is excellent, the food delicious, the staff was very friendly and always willing to provide the best experience and comfort to the guest. Great comfort and attention on the beach. The restaurants in the area offer a great variety.
Be the first to ReplyHorrible experience
We used the hotel valet service and they damaged the car. You would think an high end hotel would provide good service. After pointing out the damage to the vehicle they didnโt want to take any responsibility after months of back and forth. Horrible experience. I had to deal with the damage on my own. NEVER AGAIN!!!!
Be the first to ReplyGirl time
Location was great and the pool party / night party was great Rooms are pretty small but comfortable for a few days Need to clean the pools more Would recommend for a girls trip Concierge was really helpful and they have a car that will take you to dinner if close
Be the first to ReplyHorrible experience
The least enjoyable sun-pool-beach experience in my life. You can't escape the pounding, bad and vulgar music between 9:00 a.m. and 1:00 a.m, not even in the elevator up to your room. It was so loud and harsh that my wife and I became physically ill. This hotel caters to folks who can afford nice accomodations right on the beash but opens the doors to its gorunds and pool to hudreds of vulgar young and indulgant locals who party boisterously and vulgarly like there's no tomorrow. Any sense that you have beautiful tropical nature in your midst is comletely lost. Want a calm breakfast and conversation? Impossible! Stay away.
Be the first to ReplyTop notch customer service vs bigger hotels
Fernando top notch concierge in welcome back. Great service and hospitality all around. Outdoor bar/restaurant convenient. Perhaps some of the best fresh squeezed orange juice there is. Hyde beach is the best pool party on east coast. Would return for sure- no doubt vs other sobe options.
Be the first to ReplyYane is great
Yane is everything - best service ever - magic. Anticipates every need, fast, fun, incredibly sweet. She anticipated every need and was always delivering everything with a smile. Sheโs an incredible human being and makes the SLS special. Love her so much.
Be the first to ReplyLiving Luxe!
Iโm a return guest and love to call SLS South Beach my home away from home! This property is truly luxurious, sleek and trendy yet comfortable. The rooms are impeccable. The staff go above and beyond โ huge thank you to Nick and LaDonna at the pool, Paola and Cierra at the beach! The food and beverage options are also not to be missed. We had delicious meals at Bazaar, Katsuya, and at the pool/ beach. Itโs conveniently situated in the heart of South Beach, accessible to the best of Miami and closeby to restaurants, coffee shops, pharmacies, etc. Iโve stayed at SLS South Beach tons of times and will continue to do so as there is nowhere Iโd rather be when in Miami.
Be the first to ReplyKatsuya
First time I ever go to this hotel and restaurant I live in Miami and never been in such a nice place and with such a good service in a restaurant katsuya ask for John if you ever wanted to eat something good
Be the first to ReplyIt is what it is
TBH, I would give it a 3.5 stars. The location is excellent - for the main Collins Ave drag as well as the beach. The pool is magic - both when it's quiet in the early AM to swim laps (saline) or when it's a full on party. The food on site is quite solid but pricey and the service is slow (but isn't that everywhere post-pandemic, when you're short on staff). The rooms are tiny but they are well appointed and the showers (water pressure) are excellent. You're not in SoBe to stay in your room anyways. Like some others have noted, the elevators were out of commission so it was stairs stairs stairs - which I was fine with as I'm trying to get in shape. The wifi was very strong and consistent. The local valet service was useful to go a couple of miles down the block for dinner drop off. Housekeeping was thorough. Yes, you will hear the beats and the bass at least until midnight but if you want restful sleep, this isn't really the place for you. The hotel could use more quiet spots as many digital nomads were trying to get some work done but there's not really a lot of good spots to do so - I saw a lot of people on laptops at the pool or at the outdoor dining restaurant. Ultimately, for a party spot, this is a solid option. For a work function, ehh, not so much.
Be the first to ReplyFirst Visit to Miami and to an SLS hotel
First time staying at a SLS hotel. Booked an ocean view king room, but was pleasantly upgraded to a villa. Was greeted with a Complimentary bottle of wine upon arrival. Villa overlooked pool which was livelier than a standard room would be, but suited us fine. Had a balcony which was an added bonus to be able to sit outside. Hotel overall had a really good vibe, nice areas to sit outside or dine inside. Staff were excellent, from arrival and taking the car, wait staff, bell hop. Used their car service one evening to go to south beach, which was very handy. Was an excellent experience from beginning to end and definitely look forward to returning there again.
Be the first to ReplyWhat an amazing experience!
The SLS South Beach was such a stylish, high end experience. Their staff is amazing truly going above and beyond for their guests. Especially Denise! Their food is delicious and the sangrias are 10/10. Will be back!
Be the first to ReplyA hotel for teenagers with lots of money
One of the worst hotels I've ever stayed in Miami. If you want to enjoy a peaceful and relaxing holiday forget it! It caters for 20-30 years old people. Pool parties all day long that go throughout the night. No chairs available in the alternative pool. Minimalist rooms with windows that can not be opened. No desk. $50/night for valet parking. Very patronizing staff. 2 days with out-of-order lifts. A nightmare.
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