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🤮 1/5 - TERRIBLE SERVICE
By 👻 @Susan L, 08/29/2022 3:00 am
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Came here for a birthday celebration yesterday. The food was average, but the service was terribly wrong. I do not normally write bad reviews, considering that I also worked in the food service industry and I normally try to understand BUT the experience yesterday was NOT any kind of "miscommunication", as stated by the Owner's response on Google Review. We arrived at the establishment at 2 PM with a CAKE BOX. (Common sense; there's a cake in a cake box.) If it's the store policy not to allow any outside food, I would understand if staff had told us from the start when they saw the CAKE BOX and when I asked if the staff could store CAKE in the fridge, that the establishment does not allow outside food. We saw reviews where other people were allowed to bring cakes to the restaurant to celebrate birthdays so, I don't know if this was an updated policy that wasn't communicated thoroughly with every staff or just plain discrimination towards a specific group of people that dine in. In addition, I understand that it's a busy restaurant and all, but I think this place needs to work on giving time for the customers to eat and not rushing them to finish eating. MANNERS; a huge part that the staff should work on. Although we were disrupted by the terrible service and all, we still politely stated our thank you and goodbye on our way out, but we were ignored. Very disappointing and disrespectful experience!
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