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😒 3/5 - Chose another place
By 👻 @HelenPearce, 12/11/2022 3:00 am
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Really excited to stay here but fell short of out expectations. Arrive and was greeted by a friendly guy and sent to a desk where the receptionist promptly pick up the phone , she continued with her conversation for a while and we stood and watch not one word of I will not be a moment. So after a while she spoke over our heads and told this friendly man to put us back in the queue. Very unprofessional. But we were given another receptionist and the man apologised , for keeping us waiting , Anita or Annette I think and she could not do enough for us . Spoke in Dutch and English arranged a taxi for our evening out. What a difference Got to our room and this was fine too . We wanted more than the coffee machine in the room , our experience of these machines are awful and that proved the point again, Yuk. Captains Lounge was busy found some seats and waited , not enough staff on , no acknowledgement eventually we put our hands up and we ordered. Cappuccino but what we got was pure foam and hardly any coffee in a small cup and at 3.75 euro this was not good enough. We asked if we could pay by one of the waiters , told see my colleague, we asked were , how it’s our first time here . Pointed over there . Not good enough. Onwards to the Lido Grill for a meal. Absolutely awful. Firstly we were placed under a ventilator and as I suffer with the cold , I asked I’d we could be moved. No sympathy at all no we are busy. . Mine is a illness and so I sat cold for a meal. Finally the meal. It was horrible it was cold. Plate cold cold and overcooked fish. The table next door also spoke about the meal being cold. Yuk Breakfast was an excellent selection of hot and cold but the English Breakfasts was yet again cold. I placed my hand under the lamps to see what heat was given out and they where not heating food at all. We felt very disappointed , really chose somewhere else which is a pity because it has the makings of a great attraction, but major improvements in service and food.
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