Main benefit is the good location - Steigenberger Frankfurter Hof - Trade Reservations
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😒 3/5 - Main benefit is the good location
By 👻 @l_gletscher, 02/16/2024 3:00 am
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It’s a beautiful hotel that photographs well because of its grandeur exterior. It’s in a fantastic location too as it’s surrounded by sights, restaurants and bars. However, I did not find customer service to be satisfactory. Check-in was slow and there was no clear sign or line to indicate where we may wait at the reception. We wanted to bring up our own luggage but were told impolitely that the back-of-door elevators weren’t connected to the lobby elevators or something, and so they insisted to bring the bags up for us. That’s fine, but I did not appreciate the porter’s brashness. The amenities are dated. I understand it’s an old hotel and maybe they want to preserve its charms. But the elevators are slow and too small to even fit 3 adults with one check-in luggage each. The bathtub is strangely designed to be a too high and, it is difficult to climb in and out - it is not safe for elders. One last thing - it’s not super important but to keep up with times - I’d wish there are at least 1 - 2 USB ports available in the rooms for charging devices.
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