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😒 3/5 - We looked at the food reviews and decided to go, even
By 👻 @Kathleen Z., 02/09/2023 3:00 am
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We looked at the food reviews and decided to go, even though the service reviews were pretty bad. The reviews were accurate on both points. Bad news first - we had a reservation and they seated us late but told us there was a follow up reservation 2 hours after our original start time. While off-putting, it wouldn't have been an issue if we hadn't waited 15 minutes just to get cocktails. Then, when I tasted my Old Fashioned, which I had ordered to be not sweet, it was more like sugar water than it was an alcoholic drink. The Old Fashioned continued to water down as we sat waiting for our waitress to come back because it was iced with small cubes - it took another 10 minutes. When she offered to get me another drink, I just suggested she get me a shot of rye whiskey because I thought it would be faster, plus I was beginning to feel the need for more alcohol. It really did take that long. Sidenote, I was surprised that a bar in Canada had only two brands of rye whiskey. It would be great if they could at least add Dillons rye as it is quite delicious and made in Canada just a little south of Toronto.We ordered 2 appetizers - the scallops were to die for - a 5/5. We also ordered the Santa Stefano pizza, which came uncut. When we questioned why there was no cutting tool delivered with it... like a pizza wheel... we were told by our waitstaff, who took 10 minutes to come back, even though we asked another waitstaff to ask her to come back quickly, that she was told they serve it uncut because that's how they do it in Italy and we could just pull it apart. I've been to Italy a number of times and eaten plenty of pizza/flat bread there and they were all cut or, if uncut, come with a cutting tool. Once we got to it, it was delicious - a 4/5 as the prosciutto had an odd taste. For entrees, I got the branzino 5/5 and my husband got the agnolotti del plin - a stellar 5/5. We had learned our lesson by then, and had ordered our wine when our appetizers came, and sure enough, the wine came with our dinner.For dessert we ordered some kind of a apple cake that was topped with the toffee like covering that was deliciousIf this service had not been so horrible, this would have been a five out of five stars review, because the food was definitely that good. The music was super loud, which made it difficult to converse, and the lighting at one point went, super bright, which we think happened because somebody leaned up against the Dimmer switch, because after that, it went to completely dark. Perhaps a covering on that wall switch would be in line.Next time I'm in Toronto, I would definitely go back and hope that the service has improved, because if it didn't, I would downgrade this review to one star because it really isn't worth it to have such great food with such horrible service to happen more than once.
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