Terrible service for advance take-out orders - Straits Chinese Nonya Restaurant 土生坊正宗娘惹餐馆 (1953) Singapore - Buy Reservations
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🤢 2/5 - Terrible service for advance take-out orders
By 👻 @SLimKimC, 02/19/2018 3:00 am
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I ordered via email food days in advance for self-collection on CNY eve - some (hot) dishes for lunch that day and others (chilled) to be consumed the next day. Was told by a staff on the phone that they open at 11 am and I could pick-up the food at 11.30 am. When I got to the restaurant at 11.20 I was made to wait outside for 10 minutes - it seems they open at 11.30. When I was allowed in, I was told by the wait staff that I had to wait for their manager to finish her phone call - they do not know anything about my order. Then I was told by the manager that the food was not ready and I had to wait for 10minutes - even the chilled food was not prepared in advance. She then frantically started scooping the chilled chicken curry/buah keluak into boxes and shaping the pork balls I ordered (I was not told these will be given to me uncooked). The lone chef was busy with the hot food I ordered. In the meantime there were several wait staff just hanging around - their manager had to reprimand them for fiddling with their mobile phones. In the end I had to wait for 45 LONG MINUTES. A customer who was in the restaurant walked out after waiting ages for her food.
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