60th Birthday Celebration - STRIPSTEAK Las Vegas - Buy Reservations
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🤮 1/5 - 60th Birthday Celebration
By 👻 @albrown, 09/07/2022 3:00 am
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Reservations for Group Dining of 22 was confirmed after considering 4 other restaurants. I was quite please with the dinner setup and servers were excellent. However, with a full itinerary of 20 guest / final count, I understood I would be credited if guest attending was less or charged if more attended. Well my beautiful evening of celebration & excitement came with disappointment! I would not be credited as previously informed and was charged the full 22 guest by restaurant and event planning demonstrated no interest in making it right! No exceptions - only policy and contract. Please get everything in writing as the customer experience here with the planning staff missed the mark… At best Mandalay Bay and Delano definitely got it right!! I informed family and friends to book hotel reservations and their upcoming celebration dinner elsewhere. My MVP me at nothing here! Quite disappointing in the lack of empathy and the inability to make exceptions when warranted! My husband, the birthday man, loved the food so much he wanted to return Sunday but chose to go elsewhere after I informed him of what happened with the guest count at his birthday dinner! Customer Experience is everything
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