Absolutely Horrible - Sugar Factory American Brasserie - Atlanta - Buy Reservations
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Atlanta's Best Restaurants that are most frequently booked by customers of Sugar Factory American Brasserie - Atlanta
🤮 1/5 - Absolutely Horrible
By 👻 @Jamila C, 01/27/2024 3:00 am
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We made reservations for this restaurant 2 weeks in advance and confirmed over telephone that we were good to go. When we arrived, we were told that our reservation was set for a different date that had already passed, and we could not be seated for 30 minutes to an hour. An hour later, we still had not been seated and were addressed/treated as if the mistaken reservation was a mess-up on our behalf. After being talked to as if we did everything wrong, we were guaranteed the table we requested within 2 additional hours. Three hours later, we were finally seated but not where we requested. Even though our requested table was available before a walk-in party, whose reservation was made during our first hour of waiting, was seated there, we were uncomfortably seated in a walk-way at 6 small oval tables that were pushed together and had been open for the past 30 or so minutes. When seated, we did not have a server approach our table for 30 minutes, not even to take our drink orders. I found and spoke with the manager again, and our orders were taken another 30 minutes later. We waited an hour for our food just to be served incorrectly and sent back for corrections. This was an overall horrible experience and we will not be returning. The manager on duty very noticeably lacked management skills as we were not the only party having a terrible experience. Had we not travelled 2 hours in multiple vehicles to get there, we would have searched for somewhere else to celebrate our birthday. The only good thing out of this was the birthday song, dance, and desert but it could not be enjoyed due to all the events previously mentioned.
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