Sugar Factory is a scam. - Sugar Factory - Foxwoods Mashantucket - Buy Reservations
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Ledyard's Best Restaurants that are most frequently booked by customers of Sugar Factory - Foxwoods Mashantucket
Ranked #20 in Ledyard's Best Restaurants.
🤮 1/5 - Sugar Factory is a scam.
By 👻 @Alisha B., 03/25/2023 3:00 am
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After terrible service and food that was just OK, they had the audacity to charge a 20% mandatory surcharge so that all of the staff standing around, dancing, not getting refills, or taking plates could be tipped. Then they gave me tipping suggestions for my server based on the total that already included the tip for the rest of the restaurant! After finally talking to someone who could remove the charge, he removed it from my bill and then added it right back on to the lesser amount. It took 42 minutes just to get a Pepsi. I will never, in my life, eat here again and I will make sure none of my friends do either. Trash.
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