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Booked 1 times by TAO Uptown New York customers.
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Booked 1 times by TAO Uptown New York customers.
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🤮 1/5 - The RUDEST staff.
By 👻 @M A., 02/25/2024 3:00 am
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We were here celebrating our son's birthday. When we walked in, we thought the decor was neat! However, things immediately got weird. The hostess led us upstairs, where there were many empty tables, and told us where to sit. As we walked to the table, she snapped at me and my younger son for walking the "wrong way" to the table (?!) It was an almost-empty room but apparently she *really* wanted me to walk counter-clockwise around the table and yelled at us to walk in a particular pattern to the table. We should have walked out right then, but I just told my son to do as she asked. When we sat down, it was in the back corner and a glowing iPad was attached to the bar and shining at me so I asked another staff member if we could move over to the next table. There were like 10 empty tables around us, but she acted like I had asked for something ridiculous. She rolled her eyes, scowled, and said we could move over. At this point, my husband suggested leaving because the staff was really putting a damper on our son's bday. But then, the server came up and asked for our order. I selected some sushi rolls for our appetizers. The server said no, we can't just put in appetizers at first. We have to decide everything we want to eat the entire night right away, and order it all at once. The server seemed super irritated that I wanted to order apps first and then order main courses. So we told him we'd just take sushi and drinks and that's it. We planned to go to a different restaurant for our main course. The sushi was good, but staff was so rude, it overshadowed everything else. On the way out, I told a different hostess how bad our experience had been, in hopes that maybe she could pass the message along to management so they can do some additional staff training on politeness and hospitality.
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