Terrible experience with Management - Tavern On the Green New York - Buy Reservations
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🤮 1/5 - Terrible experience with Management
By 👻 @TimCA95050, 04/09/2024 3:00 am
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My niece was scheduled to sing at Carnegie Hall, so I thought a nice dinner before at Tavern on the Green for the whole family would be a great way to start the evening. I checked with all the family planning on attending, and came to a head count of 10 for the evening and made a reservation for 10 for 6PM just before the 8:30PM start time at Carnegie Hall. All good and no problems making the reservation (although it did require a credit card to make the reservation). My cousin called me 2 days before the date of the reservation asking if she could bring a date to the dinner, bringing our count up to 11, I checked online and it said it was too late to change the reservation online and I had to call to make changes. So the next day (the day before the reservation), I called and asked to change the reservation to 11. The person I spoke with said no problem and made the change, and I received email confirmation my reservation was changed to 11, told my cousin and she went ahead purchased a ticket to the concert for her date as well. The next day, literally 3 hours before our reservation time I got a call from Tavern on the Green saying whoever I spoke with made a mistake and should not have allowed me to change the reservation to 11 without changing our reservation to a "large party" reservation which required a formal signed contract, prix fixe menu, and a seating time of 5 or 8PM. I was told basically I could change the reservation back to 10 (what would I do with the extra person?) or I'd have to sign the contract (where would I get a fax machine/scanner) and change the reservation to 5pm (how can I convince 10 other people to show up an hour earlier) or 8pm (too late for the concert), and go with the prix fixe menu). I finally convinced the host to let us keep the 6pm start time and agreed to cancel the rest of our sightseeing plans for the afternoon, just so we could go sign a contract in person and go with the prix fixe menu. Literally the worst customer experience I've ever had with a restaurant. When it's your mistake (which it was since their host told me it was all set and no problem to increase to 11), you should just honor the reservation. Making me the bad guy and having to cancel all my plans to accommodate the restaurant by signing their contract (and remember they already had my credit card), is just terrible customer service. Since it was too late to find another restaurant, I agreed to all their terms, including the prix fixe menu. Overall, everyone agreed the filet mignon was just ok, not great, but the salmon was better, and of course we didn't have a choice to choose anything else except the vegetarian option. Management here needs to take a course in customer service. Sad since I really liked this restaurant, and one of the reasons I chose it for this special occasion for my niece's concert.
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