The Arrabelle at Vail Square Yelp Reviews - The Arrabelle at Vail Square - Trade Reservations
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The Arrabelle at Vail Square Yelp Reviews
Latest Reviews On Yelp
22 Reviews
0 Replys |
Unfortunately, this was an awful hotel.
We decided to stay here (2nd time being here) for our anniversary. Summary: 5 star PRICE for 1 star amenities and service, would highly recommend giving another premium brand your time and money. There were a myriad of issues from amenities to service. We stayed 4 nights 3 days. Amenities: Our shower did not function for half of our stay. We were unable to shower in our room. We called and spoke with different front desk attendants on each occurrence. While nice, they ultimately provided 0 help other than suggesting we go and shower in the locker room/spa area (obviously highly inconvenient and far from optimal due to hours and not having your toiletries and clothes with you). This first occurred on the first morning of our trip around 8am, and the spa doesn't open until 10am. After waiting an hour, we decided not to delay skiing any further and left without showering. Not being able to shower in the evenings was also an issue. Other amenity issues: women's spa steam sauna was out of service for our whole trip and also did not have a cold plunge while the men's spa did. Only 1/2 hot tubs was in order. There was a massive leak from the ceiling in the lobby, and it was left in utter disrepair with soaked towels and dry wall on the ground for hours (pictured) right in front of the entry door. Yikes. In addition to calling on multiple occasions, we stopped by the front desk 3 times to discuss these issues and were never met by a manager. We were told a manager would contact us during our trip, however that did not occur during our trip or at any time after. Ultimately, we faced other issues pertaining to service and are really left with no recourse other than to let the general public know what they can expect if staying here. In the unlikely event you stay here and don't have issues with any basic or spa amenities, I'm sure it would be nice. However, I would not risk paying the Arrabelle holiday season premium pricing with so many other options available. I have to add that a front desk attendant removed $200 from our bill, which essentially amounts to 2 days of the daily resort fee. With basic room and spa amenities being unavailable, this was merely a gesture than any meaningful measure taken by the staff. You will have a better experience at any other comparable hotel. Thanks for reading, happy travels.
Be the first to ReplyAll you can ask for and more Great mountain lodge vibe
All you can ask for and more Great mountain lodge vibe while still being upscale. . .
Be the first to ReplyCould not recommend a better place in Vail! From the the
Could not recommend a better place in Vail! From the the start Joe at Valet was so welcoming and informative, Mason at Check in went out of his way to gift us a bottle of champagne for our engagement (complementary, which was not expected but greatly appreciated) The concierge also recommended Eagle Valley Sitters services while we went skiing, (Danielle at EVS was Top Tier for our 2 yr old). We skiid at Eagle Bahn and the beginner slope is actually on site so that was perfect for us. Rentals on site and a discount for staying here. We had cocktails and lunch at Vail Chophouse after skiing. Everything is here on site! The complementary daily breakfast is actually really good, and there is a playground on site for the kids. This is our first time in vail and we had the best experience here. Best experience here!
Be the first to ReplySuperior luxury accommodations in Vail Village.
Excellent location, outstanding service. Shuttle. Roof pool. Super staff. Enjoyed my too brief stay! I'd go back anytime. Arabella is owned by Vail Resorts, and was founded by the Rock. Not that Rock; the original -- Rockefeller.
Be the first to ReplyQuite possibly the worst customer service experience I've
Quite possibly the worst customer service experience I've ever had with a hotel. Dirty room, rude staff, and walls as thing as paper.
Be the first to ReplyGreat stay at an amazing property.
Everything was perfect. The staff is very nice and accommodating. Clean rooms, excellent amenities and comfortable beds. The food in the restaurant is fantastic.
Be the first to ReplyI cannot say enough about this hotel and especially the
I cannot say enough about this hotel and especially the penthouse apartment. This is my 3rd visit and each time the Arrabelle exceeds my expectations. The location cannot be beat, it's the perfect village spot in the middle of it all and has great proximity to the slopes. The hotel itself has a beautiful lobby, fireplace, fresh coffee, great restaurant. The gym is large, clean and has everything I could ever need. The penthouse has a great view and has every comfort of home - washer/dryer, full kitchen, great beds and linens. I have stayed at many Vail properties and this is by far the best lodging option we have found. I can't wait to go back in April for the Taste of Vail event!
Be the first to ReplyThe Arrabelle is one of the nicest luxury stays you will
The Arrabelle is one of the nicest luxury stays you will find in Vail. The staff was very professional and helpful. The room we stayed in was absolutely beautiful. It has a large bedroom. There is an open kitchen, dining and living room area. From the living room you can access a terrace that overlooks the plaza. I highly recommend for anyone that wants a luxurious weekend getaway!
Be the first to ReplyBeautiful hotel resort inside and out! The food/room
Beautiful hotel resort inside and out! The food/room service was great, the staff was attentive and made us feel extra special celebrating our honeymoon. Getting to Vail village is easy to book through the resort or local bus, we preferred to walk the marked trails though. Our room overlooked one of the ski lifts - we loved watching them come down the mountain to start our day. Thank you again for making our stay here so memorable! We look forward to returning for anniversaries!
Be the first to ReplyWe booked our hotel for three rooms for three nights
We booked our hotel for three rooms for three nights starting today, the 23 of December 2022. It was over fifteen thousand dollars. The storm that the The United States is experiencing brought many flight cancellations and an arctic blast not seen in decades. Our flights were canceled. We, along with many Americans were given cold wind and weather advice to not stay out longer than five minutes or risk frostbite. Our dreams of skiing and snowmobiling family trip were not possible. The hotel refused to work with us to give us any of our money back or offer us future lodging. The concierge at the hotel just kept saying that "This is our weather here" The staff is not properly trained to assist customers. We are very disappointed. I, along with my team are content creators/ influencers for many brands including hotel chains. We plan on educating others through our social media platforms about our experience with Expedia, Arrabelle, and Rock Resorts.
Be the first to ReplyLocated in the center of Lions Head Square, just steps from
Located in the center of Lions Head Square, just steps from the gondola, the Arribelle is an amazing Hotel in & of itself, with beautiful architecture & classic furnishings. But what really impressed us was the hospitality, professionalism, & warmth of the staff, from the baggage & valet crew in the Porte cochere, to the cheerful front desk clerk, to the food & beverage staff in the restaurant to the guest room attendants, & spa therapists.We checked in on April 10th 2022, & stayed for 3 wonderful nights. Here are some examples of how the Arribelle staff went above & beyond for us. We wanted my wife's skis waxed, but it was late afternoon & the ski shop was closing. The valet attendant told her not to worry, that he knew the ski tech, & would personally run her skis over to the shop, & bring them back in the morning. Sure enough, when she went out to valet the next day, her skis were freshly waxed, & serviced.We loved the breakfast buffet, but I wanted some of the soppressata mixed into my omelet. No problem! They took care of it for me.Our guest room attendant brought us slippers up to the pool when I forgot mine, & made sure our water was stocked, & ice bucket was full.Samantha, our massage therapist, was nothing short of stellar. She delivered the best massages my wife & I ever had, & that's saying something because we've experienced massage from all over the US & Asia. Samantha was the BEST! I can't wait to return this winter for more wonderful pampering by the great folks at the Arribelle Hotel!
Be the first to ReplyWonderful location, friendly staff, but the units we rented
Wonderful location, friendly staff, but the units we rented were very dated and had several broken items. The dryer didn't work, coffee pot, bedroom blinds were broken so it was hard to sleep well with the outside lights and sunshine. We also had to get keys rekeyed several times during our stay as the locks didn't work properly. For the price, I expected much higher quality. Again, friendly staff was a big plus.
Be the first to Replythis hotel is wonderful and the service is just perfect! We
this hotel is wonderful and the service is just perfect! We had an amazing end of the year trip with my family!!! 10/10
Be the first to ReplyNo hot water for days.
My wife and I chose the Arabelle for our honeymoon. Unfortunately, service and quality was a disappointment. Bottom line is that we didn't have hot water for 2 days. The staff gave us the run-around and inconsistent communication through the entire experience. My experience was that the staff didn't have any training or empowerment on how to resolve a guest issue. All we wanted was a hot shower after skiing all day. We left messages and asked to speak with the manager, maintenance...anyone that we thought could help we tried to contact; no acknowledgement and no response whatsoever. We checked out and the bill presented did not match what they eventually charged us. The Arrabelle did not follow through with its promise to refund us for the days we didn't have hot water. Had to call back again and got the same run-around. I asked to speak with the manager again. Never received a call back from anyone at the Arrabelle. In the end, we had an excellent honeymoon and we would never let this experience ruin a wonderful occasion.
Be the first to ReplyThis may be one of the most fabulous hotels we've ever
This may be one of the most fabulous hotels we've ever stayed. The staff was always one step ahead in anticipating our needs. I don't think I've ever been skiing where I never had to carry my skis once!
Be the first to ReplyWe stayed here 4 nights & we had a great time! It was our
We stayed here 4 nights & we had a great time! It was our first time in the area but the staff was so personable & genuine that it felt as if we were regulars. The hotel is beautiful & I like how it has a bed & breakfast personable feeling to it. Our room was a Junior Suite & it was more than I expected! The bathroom is huge as well as a large living room with a gas fireplace. The bedroom is large and has an elegant bed with curtains that opens up to a massive patio that could host a party. Definitely Instagram worthy. The hotel even boasts its own small village with shops and a few restaurants. We ordered to go from Vail Chophouse & it was nothing short of excellent..pricey but well worth it. Just across from the lobby is the spa. We booked men's services here & had a great time! I do think it's worth mentioning that the men's steam room isn't the greatest but the staff & the services they provide make up for it. The spa was recommended to us by the concierge Lana who was responsible for our trip being so great! She was so kind & genuinely wanted us to have a great time here. She had the best recommendations & even sent us a bottle of champagne on ice! What a great way to start off the trip! The hotel is in a very convenient location. We were able to walk to vail village within 15 minutes although it was quite cold. If you prefer, the hotel offers a complimentary shuttle. Overall, we had an excellent experience and would stay again.
Be the first to ReplyMy wife and I stayed at The Arrabelle back in May, it is
My wife and I stayed at The Arrabelle back in May, it is not at all what I expected from a $$$$ hotel. - The room was super dusty (see photo). So much so that I wrote "dust me" on the headboard. - Our Junior suite was nice but definitely on the small side and as I already mentioned... dusty. - There was supposed to be an Arrabelle shuttle service that you could text and set up a ride wherever you needed to go. On at least two occasions we needed a ride, texted them, then never heard back. Ended up taking the free city bus. - Two times we were locked out of our room because the card reader at our room crapped out. The front desk blamed the cards. - The Arrabelle really missed the mark of luxurious accommodations. I have no need to return.
Be the first to ReplyBad covid 19 policy.
 everything was a no.  No cleaning of the room,$1000 a night why??? they sent email one day before saying that they will not clean the room  of course after your cancellation period is over and  the deposit is nonrefundable.  covid is person to person not clothing to person as per the CDC ..... No breakfast reservation space, and  bad food ( but you go down and the space is empty not even the 21 people you said is allowed)  concierge doesn't even know at what time ski school opens or closes... young kids with out any basic information.
Be the first to ReplyI am updating this review in light of a conversation I had
I am updating this review in light of a conversation I had with the property manager this morning. Â After receiving the original 1 star review, my file was pulled and the GM was apprised of the situation that was being handled by their 3rd party reservation service. In short, the GM apologized for the process we underwent and the customer service which fell below that of the excellent service we experienced with representatives at the actual Arabelle property. Â He offered to refund our money in its entirety, which was a much appreciated gesture and one we did not expect but greatly appreciate given our current situation. Â To be clear, the 3rd party, Vail Resorts Management Company, is the first, second and third contact we had and all were unsympathetic and uninterested in listening to our extreme predicament. Â The GM today was the first to express regret for our situation and was willing to work something out acknowledging that sometimes policies don't always fit the situation, and building relationships and customer loyalty is more valuable than immediate financial gratification. Â For its actions, the Arabelle will get exactly that from us. Â I gave it 4 stars and not 5 just because the 3rd party arrangement is not satisfactory because that organization demonstrated on multiple occasions they cannot live up to the Arabelle's high expectations regarding customer service.Original Text for context only. We booked the Arabelle Resort several months prior to our February 19th, 2021, departure. Â On February 15th, we experienced an unprecedented winter storm (declared a federal and state disaster area) lasting for days that completely knocked out the entire state's energy grid, leaving us with no power for days in subzero temperatures. Â As a result, our pipes in our home burst on February 17th. Â At this point, we could no longer attempt to make the trip as our house is no longer habitable. Â Reluctantly, we canceled our reservations and were issued refunds by all parties except this corporation which refused to offer any recompense for any portion of the 8 day stay we booked due to their cancellation policy, which we missed by a matter of days. Â We spoke to management on 3 different occasions and were not offered even an attempt at empathy for our situation much less any willingness to help with any portion of the $6,000 cost for the 8 day stay. Â This organization is supposed to be in the hospitality business but clearly lacks any feeling for its patrons. Â We would have happily scheduled a stay next year assuming we could save the funds again in acknowledgement of their understanding and as a show of loyalty, but this experience is so despicable, that I will NEVER give my business to these greedy people again, and I hope you don't either. Â This is the type of behavior that only changes if its consumers demand it change.
Be the first to ReplyI love love it here  when  in vail.
The hotel is beautiful. It's right in that square so you're steps from  everything! Skiing, ice cream! Those hotel had some of the best food I've had  when on ski trips. We had a car when staying here and I remember the valet guys were the best.  I love vail as much as I do because of this property
Be the first to ReplyOne of the best banquet set ups ever.
Great food at the tavern and what a great location. Very nice place and people. Thanks again to the banquet staff and the chef, y'all are great!!
Be the first to ReplyThe "Pelican Hill" of Vail, where everything is just simply
The "Pelican Hill" of Vail, where everything is just simply done right. Â Ski in and ski out, really. Â Dante, their new assistant manager, has an amazing energy and was very accommodating throughout our stay. Â Concierge Maryanne did the heavy lifting by helping us plan our stay. Â The Arrabelle is an absolute first-class resort.
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