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🤢 2/5 - Had the worst experience at the Bellagio buffet today! I
By 👻 @Nessa N., 04/15/2024 3:00 am
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Had the worst experience at the Bellagio buffet today! I gave two stars for the two workers that made a difference in the quality and treatment! I have always LOVED the Bellagio buffet. My husband and I have both referred and taken multiple people to this buffet. Today just sucked! Not sure what happened. The quality of the food was bad. The food had no taste or looked like it had been sitting out for a while. I went to get a scoop of eggs and found a piece of dark hair wrapped around the spoon just above where the eggs would sit. I immediately caught the attention of one of the workers and he quickly took the spoon and replaced it with a new one. All the eggs that were sitting with the hair remained there... not sure he ever changed it out. My daughter had to use the restroom. Outside the restroom, inside the buffet, I saw a couple signs stating the floor was wet and to use caution. The door was open and the signs had been moved to the side. I walked in with my daughter, used the restroom and left. Within a half hour or so, I had to use the restroom. Same signage outside the restroom. (I should've taken a pic because no where did it say "closed"). I was in one of the stalls when another couple of ladies came to use the restroom. A worker happened to notice them trying to enter and told them in a strong tone to get out because the bathroom was closed. She accused them of moving the signage. THE ONLY SIGNAGE WAS "CAUTION WET FLOOR"!!! So she sent them to the restroom outside the buffet. The worker than asked if anyone was in the restroom. I said yes. When I came out, she accused me of moving the signage and accused me of moving the metal pillars. I told her I didn't and I didn't know the bathroom was closed. There are as nothing that said it was closed. She let out a sigh of disgust and told me to leave and not use the bathroom again. She said there was a problem with one of the toilets and that someone might fall through or into the toilet. She was extremely rude about though! I mean come on, who leaves the bathroom open and puts signs that say "wet floor" and all of a sudden everyone is supposed to know that the restroom is closed due a plumbing issue! I came in today with family from out of town. Yes, we brought our kids. We got a lot of looks of annoyance and disgust from all the workers except for two! One was from a man sweeping the floor with a smile. I said "Thank you for your smile!" He said "I love families, welcome to the Bellagio"! The lady scooping the ice cream was the other one. She scooped many scoops of ice cream for all the kids with patience and kindness. No matter how many times our kids came for more ice cream! To the sweeper and the scooper... you guys ROCK! Thank you for your kindness! I'd come back just for you two! Other than that, I don't think we'll be returning to the Bellagio anytime soon.
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