Disappointing Stay. - The Connaught Hotel London - Trade Reservations
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🤢 2/5 - Disappointing Stay.
By 👻 @slr1971, 03/18/2024 3:00 am
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We booked to stay at The Connaught Mayfair with some friends as there anniversary treat. On arrival we were greeted with smiles and lovely conversation from the doormen. We then went to check in and advised reception that we had booked 2 rooms. We asked reception if they received our message to have gifts put in our friends room and they said this had been arranged. We asked if breakfast was included as we thought we had booked for that but were told it was extra so we added that on. Our friends arrived soon after and we were shown around the hotel which is absolutely beautiful with the decor, architecture and history. We were then shown around the spa and were asked by the gentleman showing us around if we would like to book in. I explained i have had knee surgery so this time it would not be an option for me. We were then taken in the lift to go upstairs but the lift broke down, the engineers did arrive quickly to get us out (admittedly this could of happened to anyone ). We were then take to the stairs to walk up. I managed a few steps then my knee gave way causing pain and i could only mange slow steps one at a time which then limited my walking for the rest of the trip. Following this we went to our room only to find the gifts and our friends luggage in our room. Our friends called us and said not to worry we have asked the concierge to change the bags over to which we said no you have to have this room as there were gifts in it which spoilt the surprise. Once in our correct room we were next to some sort of fan outside and my husband cannot sleep with any noise in the room. He then approached reception and was greeted by a lovely Irish gentleman who arranged to change rooms for us when we were out. The following morning we had breakfast at the hotel and during breakfast we noticed other guests were being asked if they would like more tea/coffee etc and were were not asked or offered this during our breakfast, it felt like we were being ignored. I also know they welcome pets at the hotel but to have one on the next table to you at breakfast eating of the table is not something i would expect to see. We have stayed at many 5 star hotels in London but this is not one where we would choose to stay again
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