Afternoon tea: not the best or worst but definitely room - The Diamond Jubilee Tea Salon at Fortnum & Mason London - Buy Reservations
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😒 3/5 - Afternoon tea: not the best or worst but definitely room
By 👻 @Kudos K., 09/13/2022 3:00 am
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Afternoon tea: not the best or worst but definitely room for improvement. The general decor was nice, what you would expect from an esteemed establishment like Fortnum and Mason. The piano player live music gently playing in the background was nice. Servers were polite but lacked connection. We had several different ones who brought food over and dropped things off and one main one who seemed a bit green and did not communicate very well. We didn't ask for any food refills. I only wanted to take my leftovers in a box and the waiter brought 1 box. I had to ask 3 times for another box so I could separate scones from the wet gelatinous desserts. Then he wouldn't even give me a bag, saying the box was designed to be carried out. Ok? What the. They charge 10 pence for a paper bag on the shopping side so I don't get it. Here is my biggest suggestion for improvement in service to the management: when the server greets the guests, ask them if they have dined here before and if not, give a basic rundown on how the tea service works and extras/refills and what you can expect and then guests won't be so confused. I saw every guest around me seated, given menus and asked right away what they wanted. I had already done a lot of research beforehand but all the tourists around me were confused and asked so many questions that could have been cleared up from the beginning! My other disappointment was the food. Sloppy presentation of the cakes. Also the scones were very dry and crumbled as soon as I cut them in 2. Kind of tasteless as well. The sandwiches were very basic. Curry chicken is so overdone. Where is the creativity? Ham sandwich. Sad. The teas were fabulous. Only wish the hot water they used was hotter.I wanted to love this tea experience for the history and beauty of the establishment but for $190 for two people including service charge, it did not meet expectations.
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