Beware of holiday menus/reservations! We were stuck there - The Inn at Pound Ridge by Jean-Georges - Buy Reservations
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🤮 1/5 - Beware of holiday menus/reservations! We were stuck there
By 👻 @Alexandra D., 12/26/2023 3:00 am
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Beware of holiday menus/reservations! We were stuck there for 4 hours and left with 2 of our three courses. My family made reservations here for Christmas Dinner. My mom is a senior citizen, so our reservations were at 3:45p. We waited at the bar for 20-30 min & checked w the hostess at 4:15p. She took us to their downstairs, which was louder and more crowded. We rolled with it... My mother mentioned how our waiters looked like lumberjacks. She had a point. This seemed like a "homier" pub-style restaurant, very different than what we saw upstairs. However, we were blind to the red flags. Once seated, it took another 30 min to get our waiter's attention to ask if we could order some wine. We immediately got a lot of apologies from the waiter, "I've got some big tables," "I'm so sorry we are backed up," "we have a lot going on here..." We just wanted wine. I've been a waitress and I recognized the look of panic in our server's eyes. Management screwed up big time. We ordered our choices for the prixe fixe menu, but at 4:30p they were already out of the lobster. The amuse bouche was a "truffle fritter" but tasted like a fried goat cheese ball. It was a nice tasting dime-size fried goat cheese ball. Several tables near us were beginning to "compare notes." One table of was waiting 2 hours and still waiting for their main course. I also overheard a manager & server discussing issues with timing in the kitchen/"firing the orders." The butternut squash soup was nice but it came with more chives than soup. The meals were served on butcher block paper placemats. I wish we had brought crayons. After my mom's 2nd glass of rose & the tables 2nd round of cold stale bread, our server said our mains were enroute. We asked him if we could get our desserts to go & he agreed. However, after another 30 min without our mains, we asked for our mains to be wrapped up too. As we left, we saw the staff adding 3-4 chairs to a table for four, making a table for 8. During our dinner, one manager or someone who looked "in charge" visited every table, but avoided ours. The dinner service was shockingly awful. The cost was $185 per person. The food was ok...the portions were pretty small. When we got home, we weighed my tenderloin and it was 4oz. After arriving at 3:30pm we realized we had spent 4 hours having rose, soup & cold bread. How could this be a Jean-Georges restaurant? I have had better service at a Sizzler. I would AVOID or cancel any upcoming NYE reservations after having their Christmas Dinner. To the management: you overbooked your reservations, your decorations looked stale, the portions you served your patrons were pitiful & you overburdened your waitstaff. I thought this was supposed to be a nice dinner, as did others dressed up for dinner. However, this looked like a disaster. We will never be back.
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