Not really a 5 star hotel - The Peninsula Beverly Hills - Trade Reservations
Save up to 30% at The Peninsula Beverly Hills!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Beverly Hills's Best Hotels that are most frequently booked by customers of The Peninsula Beverly Hills
🤢 2/5 - Not really a 5 star hotel
By 👻 @Bas P, 01/05/2024 3:00 am
|
Unfortunately the hotel isn't really a five star. I booked a two night stay at the hotel for our family. Several issues were forthcoming - - the lobby area had a very tacky display of raffle Christmas items, it looked like something from a car boot sale and was really unpleasant. The large polar bear was nice but didn't fit with the other rubbish on display. - the front desk lady is rather hot and cold in that one day she will appear warm and friendly and another day indifferent/ unpleasant. - On arrival no water in the room, children left without water, had to take Evian from the drinks fridge at 8USD for a bottle, I have no issues paying for what is needed, but I think common courtesy would be to include some complimentary water bottles on arrival. - Two desserts were placed for the children, which is a nice thought but.. has anyone at the hotel tasted them? The worst tasting desserts I have ever come across, has the hotel no pastry chef at all? Would it be better not to bother? Especially when it's not really free if you then have to spend 8USD for a bottle of water after. Front desk staff informed that the hotel do not provide water on check in. We subsequently stayed at L'Ermitage, totally different (positive) experience, water in room on arrival along with a complimentary basket of fruits and everything was very modern and nice. - The monogrammed pillow case idea is a good one but frankly is this the best the hotel can come up with for a concept to appeal to its guests? - the whole hotel is a bit dated, the pool is in need of renovation, the hot tub was out or order and had been covered by a patch of artificial grass, I was informed cabanas and loungers were at a cost. The whole thing seemed a rather unfortunate joke, charging people for a 3 star hotel quality pool with no working hot tub. - The front of hotel is like a shopping centre, full of random people coming in to go to the bar or restaurant, hotel guests are made to feel secondary, it was like we were window dressing. - water temp in the shower was not satisfactory. Bathrooms esp showers need updating. - on the plus side the beds were comfortable and the room reasonably nice. Overall it was a disappointing experience at The Peninsula. It certainly isn't at a five star level, it has the feel of a hotel that has been left for years with no renovation or refurbishment. I booked the hotel in the hope of using their hot tub but wasn't informed that this was out of order. It was particularly upsetting to see this was the case. I would never have booked had I known that was the case. Should they not make it clear to guests that this is the case?
0 Replys
0 Comments |
Be the first to Reply |