Beautiful property and some good amenities. - The Ritz-Carlton, Lake Tahoe Truckee - Trade Reservations
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😒 3/5 - Beautiful property and some good amenities.
By 👻 @Kathleen Y., 12/08/2023 3:00 am
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The staff was wonderful, overall. Our room was clean and had a great view. We were lucky to get some snow mid week, and that really made our time in Tahoe special. We loved that the Ritz did s'mores every night -- the kids (and adults) had the best time with those. The decor was festive and the grounds nicely maintained. The kids were so impressed by the gondola. The slopes were steps away, and so convenient. I appreciated the way folks treated the kids and went out of their way to make them feel welcome -- one day we decorated gingerbread houses and my 3 year old LOVED it. We were given special plates and cups and lots of colors for the kids most times we went out for anything. I've removed two stars because we didn't love the food at the Ritz Carlton. Service was oddly slow at all restaurants even though there weren't many guests, and the hotel was vastly overstaffed with many of them simply standing around. The quality of food in the Living Room, room service, and Cafe Blue was all quite low. The price of the meals was staggering based on the level of enjoyment we experienced. The only restaurant in the Ritz worth eating was at Manzanita -- which wasn't sustainable to do for 5 days on the same menu or for the price. I am a cheese lover but every meal was so globbed in cheese that it made my stomach hurt. One afternoon we had lunch in the Living Room and our waiter, Max, took 15 mins to bring a high chair for the baby, and while he was helping 2-3 other guests, he told us "if you need something, wave me down, otherwise I will try to do my best to come check on you." He brought my husband a 3/4 full beer (which we sent back) and my daughter an ice cold cheeseburger (which we didn't send back but left untouched). Our bill for this meal was about $150. This was our only negative interaction with the staff; everyone else was more than accommodating. But Max really inspired us to drive 20 mins (one way) into town to eat elsewhere from then on. No convenience is worth a $12 cup of stale coffee. We ventured down the hill to Northstar several times on the gondola, but being early season, there wasn't much open. We were given a list of restaurants at Northstar Village upon checkin at the Ritz, but the list was out of date and many of the dining options were permanently or seasonally closed. There was mostly pizza and burgers everywhere we looked (including Manzanita). The salads had a ton of bread and cheese on them, and the lettuce was wilted. We ended up going into Truckee to grab healthier, fresher, tastier options, and that was fine. Unrelated to food, we had to deal with some loud construction on our floor, as they started to build the club room. The men working seemed put out when we walked to and from our room. No one mentioned this at check in, which would've been appreciated. We also requested our free room upgrade if available (and believe me, it was available -- there were times when I wondered if we were the only guests there), and were denied. We'd also called ahead to have a crib in our room ready to go and it wasn't there upon arrival. It took a couple of hours to get it delivered. Lastly, one day the gondola was closed due to wind conditions, and we had ski school in Northstar Village. Three staff told me there was a shuttle to take us down, but none ever came (I waited in the cold with the kids for 35 mins). I mentioned this to the front desk staff as I picked up my car to drive down and park for $25, and he just blinked at me...for a $60 per night valet fee, please get the shuttle running. It wasn't a typical 5 star hotel experience and the room itself was just...fine. Otherwise, we had a wonderful trip. 7/10 would stay again for convenience to slopes and cleanliness (but would definitely eat elsewhere).
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