Process after bid is accepted. - The Rubens at the Palace London - Trade Reservations
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- Any Room Type
- Any Superior Room
- A Superior King Offers Supreme Comfort For Two Superior
- Any Comfort Room
- A Royal Mews Room Offers Comfort With A View. Royal Mews View
- A Royal Themed Double Room With A Regal Queen (Sized Comfort)
- Any Standard Room
- Royal Themed King Room Royal Themed King Room
- Two Separate Twin Beds For Double Occupancy (Complimentary)
- Any Family Room
- Executive King Room For A Family Of Up To Three These Rooms Are
- Offers Luxury For A Family Of Up To Three Magnificently
- Any Executive Suite
- Offers Luxury To A Family Of Up To Four Each Family Suite Is
- Offers Sublime Luxury For Up To Three An Executive Suite Is
- Offers Unrivalled Luxury For Up To Four People This Suite Offers
- Any Deluxe Room
- A Classic Double Room Offers Queen (Sized Comfort For Two Classic)
- Offers Queen (Sized Comfort With A View Feature Queen Sized Bed)
- Any Executive Room
- A Comfortable Cosy Room (4ft6 Double Bed Free Wi Fi Flat Screen)
The Rubens at the Palace London Reviews from The Last Year
Staff at Rubens transform my weekend from a near disaster to a very enjoyable and happy experience .
I had come to London on the afternoon of the 20th April to stay 2 nights , I was participating in this year's London marathon . The accommodation I had originally booked through a well known hotel booking platform, did not materialise . After 4 hours on the phone to their customer service without any progress I found myself in the lobby of the Rubens at the Palace hotel in Victoria desperately looking for somewhere to stay for at least the night . I sought help and advice from staff there. Fortunately they came to my aid , in particular Charlie Banks , the Rooms Division Manager who was absolutely brilliant . He was able to find me very comfortable rooms on the eve and the day of the London Marathon at very short notice and at reasonable rates . On my return to the hotel after completing the London Marathon I was also treated to a hero's welcome The service Charlie and other staff provided during my stay was excellent throughout. I could not recommend them more highly.
So-So
My hotel experience was so-so. The biggest issue was the room. The room that we booked was light and airy and called The Royal Mews king view. When we checked in we were told we were upgraded. The room we ended up with was extremely small and very red on the walls and dark. After trying to make it work we finally got tired of banging our elbows on the walls and asked for another room. While we were granted that request, it was annoying to have to pack up to move to a room we should have gotten from the start. In the staff the bell staff and doorman were amazing. Housekeeping did a great job. Our friends had the same issue with their room and nothing was done to help them.
Beautiful experience
Beautiful atmosphere at the Rubens. Very comfortable. Inviting . Staff were exceptional. I will definitely be back. I felt like we were stepping back in time- to a time of elegance and charm. I wish we could have stayed longer. The Rubens is top of my list for London trips.
Very good
Stayed for 2 nights in February. Booked a Royal Mews View Double and were upgraded at check in to a King room on the 1st floor. The room felt luxurious with padded fabric on the walls, a chandelier and lots of mirrored furniture and a mirrored wall. This wasn’t particularly to our taste but it felt quite plush. The bed was really comfy and the room came with fluffy robes and towels. As with most rooms in London it was very small and we were glad of the upgrade as I’m not sure where we would have put our small cases in the double room we had booked. The location is excellent, overlooking the Royal Mews, the back of Buckingham Palace, and only a 5 min walk to Victoria station. All staff were very welcoming and helpful, apart from the New York bar staff where the service was unfriendly and slow (though Frank was a real treasure). There was no background music and it felt stuffy and not relaxing at all. Such a shame as it could be a cosy little bar. Note that on check out they charge an optional £15 per room per night housekeeping fee - probably needed to polish all the glass! For a quintessentially English experience I could recommend but I probably won’t return.
Rubens at the Palace is Wonderful!!
Location, location!! A few minutes walk to Buckingham Palace, Victoria Station, and many beautiful parks. A wonderful in-hotel restaurant with fabulous breakfasts. My daughter and I spent 4 nights there prior to visiting the Lake District and this will be our go to hotel anytime we're in London. Btw, our last night in London before we flew home, we stayed at the Savoy. Horribly expensive, snooty staff and definitely not worth it. Nice tea room but we liked the Ruben's Royal high tea menu better, and all of their staff are just terrific people!!
2 night stay at The Rubens - London
I only spent 2 night here, but these could be considered as some of the best nights of my life. This hotel is special, it stands out and shines in front of the buckling central London crowd. It ticks all the boxes and caters to all different people. Shout out to Jason, the bartender, for being the most interesting stranger that I’ve ever encountered. The service here is amazing, the staff are friendly. It’s a rarity to stay at a hotel that can be this faultless.
Excellent hotel, very good location and super friendly treatment.
Typical London hotel. I highlight the kindness of all the staff throughout the stay, especially Joe. They are in all the details since on our last day they gave us a box of chocolates. The rooms are a good size, super neat, the beds comfortable. Every day we were asked if the cleaning service was correct or not. Excellent location (opposite Buckingham Palace). Close to everything (Victoria Station two blocks away)
Exceptional Hotel Experience
Exceptional customer service. We were treated like royalty from first and last step into hotel. Delicious breakfast everyday, and of course a perfect location. Attention to detail in the royal rooms was great, which I found very comfortable and overlooked The Royal Mews. The staff are incredible and assisted with every unique planning question I had, including transportation, flowers and champagne.
5 star service & drinks - Thanks Emanuele
I’ve seen Ruban’s at the Palace all over social media & was extremely keen on checking it out. So popped in after work for a drink and some nibbles & was greeted by the lovely, friendly Emanuele (bar manager) . He was suggesting delicious drinks & taught me loads about how the different beverages were created. Thanks for being attentive! Made a great evening. I’m looking forward to booking the gin tasting with my partner- can’t wait for him to experience.. he’ll love it!
Outstanding
We were very happy with the Hotel from the minute we checked in. We found all the staff efficient, friendly and helpful. The service exceeded all our expectations and the place is so beautiful - bedding, table cloths, cutlery, glasses and crockery. Everyone was amazing but in partIcular, we must mention Rosie the concierge who looked after us so well, Saif the Restaurant Manager who is excellent at his job in running the English Grill and his cooking, and also Raj and his team who aided us from the Taxi when we arrived and saw us off again when we left. Impeccable, relaxed, friendly and helpful service throughout made it a very enjoyable and relaxing visit. Well done everyone - we will be back
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Don't like the Answer? Add another one. |
Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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