The STRAT Hotel, Casino & SkyPod Las Vegas Tripadvisor Reviews - The STRAT Hotel, Casino & SkyPod Las Vegas - Trade Reservations
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Got pinkeye and a throat infection from the hotel room. The worst part was how the front desk supervisor spoke to me in dealing
I stayed at room 102 floor 19 from 5/20 to 5/22 at their hotel and got pink eye and a throat infection from staying just in the hotel room. I was catching up on remote work and primarily ate snacks I brought for food. Something about the room, maybe the AC filter, maybe the tap water, maybe the sheets, got me incredibly sick. I got onto the phone with them and got transferred around through four different departments, taking over an hour of my time being placed on hold being redirected to different departments. The supervisor was particularly rude in handling my case, though the front desk and security who intook my complaint were fine. They're now conducting an investigation into my case. The security department forwarded me back to the front desk to seek a refund and that brought me back to the supervisor. The supervisor honestly ought to be fired. Piss poor customer service from that guy. Just spoke rapidly at me about how I should've told them earlier to get compensation. Maybe he was having a bad day. Maybe it was just busy. I don't know. I told him I was forwarded back to them from security and apologized for the inconvenience. He was just incredibly rude to someone who got sick from staying at their hotel. I will never stay at this hotel again due to that supervisor.
Be the first to Reply5 NEGATIVE STARS. Terrible experience and a ripoff.
Do not believe the hype. I give it 5 negative stars. The strat was terrible with rude af elevator employees. 20 dollars to park for 1 hr. and more hidden fees in the ride prices..9 dollar "convenience fee" etc. I went specifically for the rides, the one cost 150. what s ripoff. Worse I was the ONLY person in line but had to wait over half an hr for a fake ass film crew to do a 100% staged show about a couple afraid to go on a ride. It was lame and scripted. I went upstairs to the power tower, went back and after 20 more min of waiting while they did repeated takes, I got frustrated and left. The jag offs working there could have let me ride and be on my way but instead wasted my time. Then they tried to excuse it by simply saying "they are filming." Idgaf about their filming, there was NO reason not to let me go ride. Go anywhere else.
Be the first to ReplyEven though it's big, there's no noise!
When booking I chose the lowest price! But it's not worth it, because when I arrived they informed me that the room I bought was old, with old beds, etc... and they charged me 30 dollars a day more, for a room with a minibar, hairdryer, coffee machine and a better bed. (which in the other one wasn't) They still charge an additional 50 dollars per day as a resort fee, but you are not entitled to anything, to go to the tower you have to pay, by the way a very high amount, they only give you a discount. It has a super crowded swimming pool, small for the number of rooms in the hotel! Parking costs 20 dollars per day, so do the math and multiply that by the 5 nights I stayed; The room was good, spacious and with air conditioning, but the carpet was old and disgusting, They only cleaned our room because we spoke to the maid in the hallway, otherwise it would be left untidy, It's far from the center of the strip where everything happens, and any parking there It costs 20 dollars, or use the monorail that takes you nearby, about 150 meters away. Due to the size of the hotel, they should accommodate people who speak other languages and are more friendly, but they only speak English. For what I spent in the end, I wouldn't stay there again, I would look for a place closer to the center and better! I liked the speed and number of elevators, the shower, the room space and the automated parking process done by the QR code, What I didn't like:: the strong smell of cigarettes and marijuana in the lobby and casino, and the frequency of the hotel!
Be the first to ReplyCaution Advised: Bed Bugs
During our recent stay at The Strat Hotel in Las Vegas, we encountered several issues that significantly detracted from our experience. Here's a breakdown of the cons that future guests might want to consider: Cons: - Location: While The Strat stands apart from the bustling Strip, the distance is not comfortably walkable. This might be seen as a downside for those looking to experience the heart of Vegas without the need for frequent transportation. - Room Cleanliness: The cleanliness of the rooms was below acceptable standards. We found the sheets to be unclean, and distressingly, there were incidents of bed bug bites, which is a serious concern. - Hidden Fees**Despite prior confirmation that there would be no fees for holding packages, we were unexpectedly charged a substantial amount upon arrival. This miscommunication added unexpected costs to our stay. - Resort Fee: The resort fee was notably high and did not seem to correspond with the level of amenities provided, which included subpar Wi-Fi connectivity that was unreliable throughout our stay. - Neighborhood: The surrounding area felt sketchy and did not contribute positively to our overall comfort during the stay. - Overall Service and Management: The service was disappointing with frequent miscommunication and a general sense of disorganization that impacted our experience negatively. Additional Points: Price:Considering the range of issues we faced, the hotel felt overpriced. The value for money was notably poor, especially when factoring in the hidden costs and the basic level of service provided. Conclusion: While The Strat Hotel might offer unique views of Las Vegas from its towering structure, the array of issues we encountered suggests that it may not be the best choice for those seeking a comfortable and hassle-free stay in Vegas. We advise potential visitors to weigh these cons heavily against any pros before deciding to book a stay at this establishment.
Be the first to ReplyBe ware! Please don’t waste your time
The Pros The front desk gentleman, Todd, and the Bellman, Berto, were awesome. It’s in a nice busy section. The Cons The people at the front desk were horrible and very unprofessional. I came in and stood behind a lady and we were there for a long while. They stood around and walked in and out chatting with one another, very casually. They did not help any guest, then One lady asked me to come up and one took care of the other. The others did nothing but chat amongst themselves. I approached the front desk because I needed to change rooms. I used a stern voice to show I was serious, but I wasn’t ugly and let them know that I needed to speak to that girl or manager because she gave me a bad room. She never did come out and the guy said she’ll be out when she can. They were all just whispering talking amongst themselves. I got tired of it so I called at Todd to ask. He was polite. They all decided to come at me, very rudely, getting attitudes and they acted like they had a grudge against me even stating that they would call security and throw me out basically. I have never been treated as such . It was absurd. The lady made a comment that I was getting a comp room so I guess that’s why she gave me a crappy room in a smoking section, without asking me. She knew I had allergies because it was on my reservation. I even mentioned it. I went to them to try to get help and all they did was ignore me until I went to Todd because he was the only person working out there. They just chitchatted amongst themselves and ignored guest. They gave me an ugly handicap room that smelled and was warm. This hotel is beneath my standards. I will never stay here again! It was degrading and ruined my first night here. I paid for a room for an entire day that I was not even here because they made me wait so long that it was almost 2 am before I got to my room. It is Not worth the money!!! Thank God I have a nice resort booked for tomorrow. This is considered an old cheap best western hotel.
Be the first to ReplyBig Things happening at the Strat!!!
The staff is very professional & helpful. They make the check in process very easy. The recent renevations have updated the property. The new social swim is awesome! And the new restaurant Chi is awesome! The interior is beautiful and the food
Be the first to ReplyGreat service
Angela in the VIP lounge was amazing I was freaking out not knowing what edc was and she was able to accommodate me to stay and also let me know all the new ins and outs and connecting me with a casino host for my play....amazing and sweet 5 start service
Be the first to ReplyRUN AWAY! SAFETY RISK!
From the minute you arrive at this slum it reeks of crime. I went for a show, gambled for 30 minutes to an hour, and had my phone stolen by three men working as a team. I followed them to the front entry/drive to get security's attention. When finally at the door Zack (23) (the security manager) allowed them to leave. He told me to call the police and then became combative when I asked to use the phone. Now, for 10 minutes or so he refused to allow me to use the phone and then disappeared. He instructed his staff not to let me use the phone and one of his employees told me to "shut the f!@# up". Zac then reappeared and said he watched the video but wouldn't say what he saw. Then when I became irritated with his lack of assistance, he threatened to trespass me from the property and "put cuffs on me". I ended up leaving because I didn't want to end up in a situation where Zac was now attempting to...detain me? But- not the thieves?!?! The entire area surrounding the hotel is full of open drug use, gangs, homeless, and sex workers. The casino appears to have a very relaxed approach to security as there is open drug use throughout the casino with people nearly passed out or passed out. Be warned, even if you are going for a show there is a good chance you will see or experience crime.
Be the first to ReplyRoom flooded. Manager said I would get comp but NEVER received any.
April 18th - 22nd 2024. Stayed here with family as I was visiting for my birthday over the weekend. Everything was fine until I woke up at 4.30am on the 21st April 2024 to dripping sounds coming from my bathroom I walked over to the bathroom to find that my room got flooded there was water dipping from the fire sprinkler and the roof near the shower you could also see the paint bubbling off the wall due to water this was could of happened with the room upstairs leaving a tap on or a pipe burst. I was not impressed so I spoke to front desk and packed up all my belongings I also took VIDEO EVIDENCE of this flood happening in my room. It's now 5am getting to the front desk they upgraded me to a different room as they were completely sold out of the original rooms. Roll around the 22nd April 2024 around 12-1pm the day we are leaving. I spoke to the manager at the front desk about the situation which happened she said that I would be getting $304 dollars compensation for what had happened which I gladly accepted with her verbally. After returning home to the UK nothing has been refunded I spoke to the travel agents we booked with and they have been in contact with The STRAT Hotel and they have nothing on file about this issue which doesn't make sense. Surely something was written down as the general manager at the front desk took a while typing on her computer trying to figure stuff out. They have basically waved the case and closed it from my reading of the email from the travel agents today 16th May 2024. Really not happy with the quality of service provided by this hotel and the fact that my room flooded and this wasn't even recorded on file just doesn't make sense to me. I won't be staying here in the future and nor would I recommend it to anyone flying out to Vegas. I would also like to point out the whole place smelt like cannabis even in the corridor floors for the rooms which wasn't pleasant at all. The area around The STRAT Hotel is very sketchy DO NOT go wandering around at night!
Be the first to ReplyBetter options out there
We stayed at the Stratosphere for one night after a late night flight to rest before the long drive home. We thought it might be worth it as a lower cost hotel. With all the extra add ones it turned out to be over $200 on a week night. Parking is $20 a day with a system for payment so technical and complicated it would take a computer hacker (or an 8 year old) to figure it out. I could disarm a thermonuclear device easier than paying $20. The room was standard cheep but it smelled like an ash tray from a dive bar in a 50’s Bogart movie. I called to the desk immediately to see if it was a smoking room or to be relocated. All they offered was to send up a hazmat crew to fumigate. Even though I wanted to get lucky I didn't think it would be an upgrade to smell like low cost brothel (ask me how I know) so I declined. I could have done the jump from the tower to forget the room experience but suicide was not the answer. There are many less expensive places that we have stayed in that area far better. Please pass this one up for another option.
Be the first to ReplyRip-off and no services
Rip-off and not clean. When I arrived, I had to pay an additional $841.00 for the resort fee on top of the price I had paid. These costs are illegal and a lawyer from Las Vegas has been fighting for a long time to have them banned. The room was tidy at first glance, but there was dust everywhere. After three days, the air conditioning was broken, I reported this to reception. The gentleman told me that it would be repaired immediately. After two days, it didn't work. I then met the chambermaid and told her again and in the evening the system was working again. The room was not cleaned for four days. I couldn't use the resort fee. Swimming pool closed for this season. The restaurant only opens from 10 p.m. to 12 noon. The steakhouse closed on Sunday and Monday. Supposedly cheaper for hotel guests to go to the tower. Wasn't possible with the online booking because I didn't have a code. Instead of $15, I should have paid $29. Lots of bums just sitting around in the casino. The location of the hotel is very good. Bus stop in front of the building. The entrance smells strongly of cannabis. The hotel still charges over $11 for cash withdrawals from the ATM. I've been to Vegas a few times but I can happily do without this hotel.
Be the first to ReplyBreathtaking!
We did not stay at The Strat, but we did pay to go up to the 108th floor bar to look out over Las Vegas. It is only $15 for an all day pass. Being up there at night watching The Sphere change designs for hours was a blast! We also enjoyed the Rouge show that was currently at The Strat.
Be the first to ReplyStrat Is the Worst Hotel on the Vegas strip. It’s a tall Motel
This was a horrific experience. The rooms were dirty. The floors and cigarette buds every where. We had to change rooms more once due to the clogged plumbing that had a sewage smell through the room. You’re going to be constantly harassed to no end to do a timeshare. You can’t even enjoy your vacation constantly defending yourself from people. We check in and the keys stopped working. You would think you can go right back to the desk and have them reprogram the key real quick. Instead they yell at you to wait in the check in line for another 45 minutes and it’s their error. What made it more frustrating is we had fresh food and it was cold by the time we finally went through the long check in line again. The Manager said they would compensate us by returning the resort fees of $255. Needless to say they did not and we had to speak to several managers and supervisors before they noted it would be refunded. Save your money. Do NOT spend your money here. Complete rip off!!!! Way over priced and the neighborhood is sketchy asf
Be the first to Replyit’s a big scam.
This is the biggest scam ever. I booked a suite in the Strat Hotel and Casino in Las Vegas through United Airline/Priceline and on their website it had beautiful modern furniture and nice window view, when I arrived, it was the sketchiest suite I ever seen in my life, straight out of a horror movie, where you kidnap someone and hide them to ask for ransom, I turned the stand light on and got shocked, opened the blind there was a dark wall facing me, used my phone light to find the light switch to my surprise it’s not working. Suite #6046 Went down to the front desk and demanded another suite, they told me that’s the only one available even though I booked and paid 30 days in advance. I was told it is “first come first served basis” what’s reservations for? Called the manager and she repeated the phrase “first come first served”, so they decided to downgrade me to a one bedroom, and promised to give me my suite next day, I spent all 4 nights asking for my suite that I paid for. I was charged $932.00 for 4 nights, plus $216.00 amenities fee upon arrival, the room I got was advertised for $89.00 a night. NEVER stay with them it’s a big scam.
Be the first to ReplyAll about the $$
Come on now if you are going to nickel and dime people give them good service. I’d never stay here again. I spent $45 to check in early and a $45 resort fee. The wifi didn’t work well, I didn’t have a hair dryer and had to call housekeeping, needed extra toiletries. They’re so damn cheap and then you pay for everything. Just no
Be the first to ReplyBest Experience Ever
Love it! Love it! Best VIP customer Service! Angelo, Ronald, and Angela are the Best! They went above and beyond making this Birthday the Best Ever - Tami Be sure to come and visit, you won’t be disappointed! The rooms are spacious and very very clean!
Be the first to ReplyBudget hotel; get what you pay for
Prices are cheap and the room itself was nice. However, the cons are its way too far from the rest of the strip and the neighborhood around is kind of sketchy. Also the wifi did not work most of the stay. The check in and check out process was smooth. I would spend a bit more to stay more central on the strip next time though.
Be the first to ReplyThe Good, Bad, and Ugly (GBU)
GBU Review of our stay at The Strat: I had a business trip to Vegas which put me and my wife at one hotel for a few days. We decided to extend our trip 4 more days and move to The Strat as it was closer to the strip activities. The Good: self check-in was nice and easy. The box office people are simple to work with and helpful. The tower, my God yes go to the observation deck at night and just look at the amazing views. Go up early enough to have a drink in the tower inside and just enjoy it all. We attended one of the house shows, which I'll write a review for separately, but it was handled well and professionally. The "View Lounge" in the casino lobby was a nice place to sit and enjoy a drink while watching sports and people. We ended up not eating in the tower restaurant, but wish we had the time to do so, I highly recommend it from what I did see. The Bad: The entire casino floor is so bloody noisy that I tried to take several phone calls and had to go outside and down the street. You can't even think of carry on a conversation anywhere. They had a live band on Friday and Saturday night that was mediocre, but only conflicted with the already overwhelmingly noisy floor and music blaring. I would have wished for somewhere quieter to sit. The room itself was okay, nothing too great but far from what I would want to book again. The room safe had been locked open so there was no way to us it. The room was also advertised as having a mini-fridge which it did not. I'm tired of staying at hotels without a fridge and microwave. And quite frankly, I hate the pod-style coffee makers. All the pools were closed due to weather so I can't say good or bad there, and of course isn't the hotel's fault. The vending machines are in one part of the hallway but then you have to walk a few hundred steps to the ice machine, it just seems very poorly designed. The Ugly: We stayed on the 12th floor and the hallway carpet is pulled up, wrinkled, and quite honestly a trip hazard. Night one, when I was out on a walkabout looking for the ice machine, I saw what was CLEARLY a pimp and 2 prostitutes in the hall. Let's be clear, not high end escorts with evening gowns, were talking low-rent prostitutes. That was disgusting. Second night, at 11:30pm, someone knocks on our room door. I asked who it was an a lady on the other side asked if we wanted her to clean our bathroom. I told her no and sent her on her way. It had a really bad vibe. The third night, as we approached our room, a guy and a woman were walking toward us, we entered our room and as the door clicked shut I heard what I can only surmise was the guy kicking our door almost like he tried to get in. It seems like hotel security is pretty lacking in controlling who is and isn't in the hotel. I expect prices at hotels to be bad, but The Strat is engaging in full-on price gouging. We wanted to have a drink in the lounge, those were $16 each but the worst was when we went to the store and needed cigarettes and a Red Bull, the cigarettes were $18 a pack and the Red Bull was $6. Overview: the tower is worth seeing 100%, even if you're not staying there. The observation deck and restaurant are worth going to see, as well as the box office people and the show we went to. For those, I give it a 2. As for the rest, I would give a zero rating and would not stay here again.
Be the first to ReplySpend a little extra for a better casino/hotel
Not particularly impressed with my stay at the Strat. PROS: -The room itself was fine and I slept okay too. -Cheap. CONS: -While the room was fine, it also was well below my expectations of a Vegas casino/hotel. It felt like your average budget hotel. -The location is too far away from the rest of the strip to walk, so you either need to use the shuttle bus or constantly get rideshares. -The internet worked maybe 10% of our 3-day stay. -The neighborhood immediately around the hotel felt sketchy/unsafe. Conclusion - spend a little more money to stay somewhere nicer and more centrally-located on the strip.
Be the first to ReplyAverage hotel in Las Vegas!
The STRAT is a pretty standard LV hotel, located at the end of the strip. The room is OK at best, room service did not clean the room during one of the days despite reminding them. The building is in desperate need of an upgrade. One of the conveniences of staying here is that you get a discount if you want to visit the tower and enjoy the rides there [which are well worth it IMO].
Be the first to ReplyThe Worst Hotel Service
This hotel is the WORST! The staff was apathetic and Management was aggressive and threatening towards me (yikes). On Day 1, my room wasn't ready at 7pm and was 'TBD' even though check in time is 4pm. They just made excuses for the long lines and poor service.
Be the first to ReplyDO NOT BOOK HERE!
Do not come here! Besides it being far from EVERYTHING and in the getto, none of the restaurants are open til 4 except Mcdonald’s, the adult pool is now a family pool which they don’t tell you and is the very reason we chose this place, they charge you $9 per person to go have a cocktail at the bar AND still, they charge you a daily resort fee!! Hot water lasts for one shower and don’t forget to bring your hair dryer because they don’t have them in the rooms. And they have very limited cocktail service in the casino. We spoke with the front desk and they are not helpful. At this point, all we want to do is leave but we are stuck here another 2 days. The ONLY thing we like about this place is the room - it is nice but we are in a suite so not sure how the other rooms are. In conclusion, I highly recommend not ever booking this place.
Be the first to ReplyGood to Great but expensive like all of Vegas now
Went in for March Madness while the big construction convention was there so the prices were high across all of Vegas. I spent a little more on the Elevate rooms(lastest renovation) glad I did nice room. The Strat itself was nice but expensive like all of Vegas now. Two 20oz Heinekens at the sports bar $28. Ate at one of the restaurants, just ok once again very expensive and I am coming from the bay area where things are expensive. There has been many bad reviews and I didn't see anything that even resembled those reviews while I was there. Remember if you go on priceline/hotels.com and get at $16 room you are basically saying please give me the worse room you have, there could be some of those there that I did not see. As usual you get what you pay for so spend a little more $$ especially if you are going to spend some time in the room.
Be the first to ReplyDefinitely do not recommend this hotel
The front desk staff at check in were not particularly friendly. They offered a cheap upgrade to a better room which we took. The light flickered constantly and there was a huge noisy extractor fan right outside the window. When we couldn’t get hot water we phoned the front desk and they couldn’t have cared less. She said maybe there was a problem but she had no way of knowing. Great thanks . The coffee machine ran out of pods we were told call front desk to get more . They didn’t bring them till the last day . The Lino at the room door was not even stuck to the floor . The tv would turn itself on at random times during the night ….. we didn’t bother phoning the front desk as they were no help with anything else . Housekeeping only came the day before we left we were there for 6 days
Be the first to ReplyNot a bad place but we didn't spend much.
Arrived from LAS with a $19 lyft. Checked in early, did not get the updated room, but that was OK. 17th floor towards the mountain. Room was clean and a smoke free floor, the first floor was a typical smoke hole. About a 7 minute walk to monorail, we had bought discounted passes on line. Decent food choices on 2nd floor of hotel, a McDonald's and IHOP also just outside. Did a show at the la comedy club, it was great. Did happy hour at the 107th floor at sunset, very nice. then walked up to the top at no cost. Spent 2 hours at the adult only pool, was a very mixed crowd but pleasant, no pressure to buy drinks, but you must show ID to get on the floor. Bottom line, would I stay there again, yes I would.
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