Difficult to find; poor value - The Tiffany Blue Box Cafe at Harrods London - Buy Reservations
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🤢 2/5 - Difficult to find; poor value
By 👻 @LyndaMB, 04/07/2022 3:00 am
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This started badly. The Tiffanys website directed us to the Hans Road entrance of Harrods. Inside there were stairs and a sign saying that the cafe was downstairs. We went down but couldn't see it, walked some way and then asked a member of staff. We were directed back the way we'd come, up an escalator then a further walk and down some more stairs. What a joke. Except that it wasn't - one member of our party is disabled and walks slowly with two sticks. We'd gone to some trouble to make sure she arrived at the right entrance and this was the result. You should change your website.
The sandwiches and cakes were delicious, the tea too - although it was odd that the special Tiffany green tea blend was unavailable.
The members of staff who served us were friendly and efficient except for the man who took our payment. He couldn't understand that we wanted to split the bill into four and seemed to go in search of a calculator. He didn't return so we asked another member of staff for help. There were delays again while the credit card machine searched for a signal to connect (the cafe is in the basement). It took a while.
I would also add that the table was too small for four people although it was charmingly laid with pink roses and Tiffany crockery. We ended up with cake plates stacked on each other.
There was only enough clotted cream for four of the eight scones (used sparingly) and no butter.
Three of us asked for a single cake to be boxed up to take away. The packaging was ridiculous - a huge box, in which the cake fell over and moved around - inside a large Harrods bag. Has no one asked for this before? When I saw the size of the box I thought perhaps some extra cakes had been put in. We had not had second helpings so it seemed a reasonable thing to do. But no. Just the one cake falling about in its box.
The price for some sandwiches, cakes and tea is huge but people - including us - are willing to pay it for a luxury, fun time. We arrived late and upset because of the poor directions and then had an experience that wasn't special. The price is meaningless until things go wrong, then you think, 'I've paid £320 for this.'
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