Great hotel but no spa Monday morning! - The Vineyard Hotel Newbury - Trade Reservations
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🙂 4/5 - Great hotel but no spa Monday morning!
By 👻 @Catherine L, 04/04/2022 3:00 am
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Booked this as a treat for my partner’s birthday. and stayed Sunday and checked out Sunday. Beautiful hotel, extremely polite, friendly and efficient staff, and our suite was well appointed and the bed linen was amongst the best I’ve ever slept in. We used the spa after check in (had to be booked in) and the pool area was clean, circular pool (water bit cold) with sun beds and towels around the periphery. Nice steam room and sauna and jacuzzi. So all was well until the next morning when we fancied a quick swim and steam before breakfast but the whole spa/pool complex was closed. The hotel was almost empty and we were told it’s closed all day Monday/Tuesday! This is an expensive SPA HOTEL! There was no other explanation given so at check out I complained as I feel that when you pay full price all facilities should be available up until you check out. Fortunately, the duty manager agreed and the outstanding balance on the bill was waived. This is a great hotel and would recommend but ensure you know which facilities are open.
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